Job Description

Operational Excellence & Compliance

• Ensure strict adherence to Standard Operating Procedures (SOPs) and corporate policies while maintaining alignment with customer-specific requirements.
• Continuously update and refine process-specific operating procedures (PSOPs) and work instructions **** to enhance operational efficiency and ensure best practices.
• Proactively identify process inefficiencies and recommend strategic improvements to optimize logistics performance.

Transportation Coordination & Execution

• Manage end-to-end coordination of FTL and LTL shipments, ensuring accurate and timely cargo bookings.
• Liaise with carriers to schedule warehouse appointments and confirm on-time cargo pickups.
• Monitor shipment progress, proactively resolving any deviations from planned schedules.
• Collaborate with internal and external stakeholders to ensure seamless execution of outbound logistics operations.

Issue Resolution & Risk Mitigation

• Identify, troubleshoot, and resolve transportation-related issues from booking to final delivery , minimizing disruptions to operations.
• Escalate complex challenges and implement corrective actions in collaboration with cross-functional teams.
• Develop risk mitigation strategies to enhance operational resilience and service reliability.

Stakeholder Engagement & Communication

• Maintain continuous communication with customers, carriers, and internal teams to facilitate efficient cargo movement.
• Build and strengthen relationships with key logistics partners to enhance service levels and business continuity.
• Provide proactive shipment updates and ensure stakeholders are well-informed of potential delays or operational changes.

Data Integrity & Documentation Management

• Ensure accuracy of logistics data entry.
• Maintain comprehensive records of shipments, customer requirements, and operational procedures for audit and compliance purposes.
• Generate and analyze reports, providing data-driven insights to support decision-making.

Performance Monitoring & Continuous Improvement

• Prepare and submit operational reports, including service failure analysis, claims management, and incident reporting.
• Recommend enhancements to logistics strategies based on market trends, performance data, and evolving business needs.

Financial & Settlement Oversight

• Collaborate with finance and procurement teams to reconcile carrier invoices and resolve discrepancies.

Additional Responsibilities

• Support cross-functional logistics initiatives and contribute to continuous process optimization.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).
• 1 + years of experience in logistics, transportation, or supply chain operations within a corporate environment (preferred).
• Strong understanding of FTL/LTL freight processes, carrier management, and transportation regulations.
• Proficiency in Microsoft Office Suite.
• Excellent analytical, organizational, and multitasking skills , with the ability to manage competing priorities.
• Strong problem-solving and decision-making abilities with a focus on operational efficiency.
• Effective communication and stakeholder management skills, ensuring seamless collaboration across teams.

Additional Information

All your information will be kept confidential according to EEO guidelines.