Benefits:
Competitive salary
Employee discounts
Training & development
Position: Outbound Call Center Representative (Hybrid - Onsite and Remote)
Job Type: Full-Time (Hyrid Remote and On-site) Reports To: General Manager Compensation: $15 to $20 an hour plus commission
About Us: Carbon Performance is state-of-the-art fitness club known for it’s cutting-edge facilities and comprehensive wellness offerings. We have superior weightlifting equipment, cardio machines, personal training, group training, youth performance classes, a café/smoothie bar, barber services, inferred saunas, cold plunges, and a medical health spa, Carbon Performance sets the standard for an extraordinary fitness experience. We currently have two locations one in Franklin, Tennessee and the other in Nations/Nashville, Tennessee. Carbon Performance will be expanding to a number of new locations in the coming years throughout the United States.
Job Summary
As an Outbound Call Center Representative, you will serve as the first point of contact for prospective fitness club members. Your primary responsibility will be to make outbound calls to individuals interested in Carbon Performance memberships, provide them with information, and schedule appointments for club tours and introductory sessions. You will also follow up with leads and ensure they have a positive initial experience with our club.
Key Responsibilities
Outbound Calling: Make daily outbound calls to prospective members who have shown interest via web inquiries, social media, referrals, or other channels.
Appointment Scheduling: Effectively schedule appointments for club tours, trial sessions, or consultation meetings with membership advisors.
Lead Follow-Up: Follow up with leads who haven’t scheduled an appointment, answering questions and overcoming objections to secure visits.
CRM Management: Enter call outcomes, track follow-ups, and update lead status in the CRM system to ensure efficient lead tracking and communication.
Promotions and Offers: Provide information on current promotions, membership options, and benefits of the club, creating a strong value proposition.
Personalized Approach: Engage prospects by learning about their fitness goals and tailoring club offerings to their specific interests.
Email and Text Communication: Send follow-up information, appointment reminders, and confirmations through email or text to ensure clients remember their scheduled visit.
Customer Service Excellence: Address any preliminary questions or concerns to create a welcoming impression of the fitness club.
Qualifications
Experience in Customer Service or Sales: Previous experience in outbound call centers, sales, or customer service (fitness industry experience preferred but not required).
Strong Communication Skills: Exceptional verbal communication and active listening skills with a friendly, persuasive phone presence.
Tech-Savvy: Comfortable using CRM software, scheduling tools, and virtual communication platforms.
Goal-Oriented: Self-motivated with a proven ability to meet or exceed daily and monthly appointment-setting goals.
Flexible Availability: Availability to work varying shifts, including evenings and weekends as needed, to align with prospective member schedules.
Performance Metrics
Appointments Scheduled: Number of appointments set and confirmed each week.
Show Rate: Percentage of scheduled appointments that result in actual visits to the club.
Follow-Up Efficiency: Timeliness and effectiveness in following up with leads and tracking their progress in the sales funnel.
Benefits
Remote flexibility, competitive base pay, plus commission opportunities.
Access to a supportive team and ongoing sales training.
Free Gym Membership at Carbon Performance
Potential club membership discounts or fitness incentives.
Flexible work from home options available.