This is not a 100% remote position. While most of the time the work can be done remotely, the successful candidate will be expected to come into the Herndon, Virginia office once a week and therefore needs to be local. Please do not apply if you are not able to come into the Herndon, Virginia office at least once a week.

Who is Ellie?

Ellie Mental Health is a highly successful mental health organization with clinics structured to remove many of the daily obstacles that get in the way of providing world-class mental health services.

Who we are looking for: Clinic Support Staff Member

This role supports the clinic operations team and is expected to require 10-15 hours of work per week and be available between the hours of 9 am - 1pm, Monday through Friday. The successful candidate needs to be able to work independently with minimal oversight. It will initially start off as a part-time contract position and has the potential to expand into a full-time W2 paid position with benefits.

Responsibilities and Duties

Handles referrals for services, schedules assessments

Completes pre-certification with insurance companies to authorize services

Assist patients with completing intake paperwork

Provides initial assessment and triage

Review and follow up on call logs to ensure patient's questions were answered and to schedule them for services

Outreach to new patients to ensure they are satisfied with their services

Run clinic reports to ensure smooth clinic operations

Works with the therapist staff to coordinate appointments for patients

Some social media posts

Other stuff we probably forgot to add but just as meaningful and important to your role ;)

Required Qualifications and Skills

Must be available to respond to emails during regular daytime office hours (Monday- Friday)

Prior experience working in an outpatient mental health clinic

Prior experience working directly with clients

Be flexible and available during daytime office hours

Be accountable for assigned tasks without the need for follow-up supervision

Strong familiarity with Microsoft Office including Word and Excel

Preferred Qualifications and Skills

Prefer experience completing pre-authorization and insurance verification

Ideal candidates will have a general knowledge of therapy services, community resources, insurance billing

What else you should know:

This position will be under the general direction of the Clinical Director.