>>>> OUTREACH CENTER/ADMIN <<<<

Office Location: Burbank, CA

Job Summary

We are seeking a friendly and professional office clerk to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, flexible, team player, focused on getting the job done and able to remain calm under pressure.

Bilingual Required: Fluent conversational English and Spanish

Desired Experience in any of these areas:

Accounting: Accounts Receivable/Accounts Payable

HR

Payroll

Inside Sales

Outreach/Call Center

Customer Services

Responsibilities

Provide Customer Service

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) and Accounting programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively