The Street Outreach Specialist will guide team members in engaging with unsheltered individuals, building rapport, connecting clients to essential services, and offering continuous care.

Competencies:

• Leadership: Demonstrated ability to manage and motivate a diverse team in achieving program objectives.
• Ethical Conduct/Practice: Adherence to ethical guidelines in trauma-informed care and housing-first practices.
• Coordination: Strong skills in facilitating collaboration between multiple agencies and service providers.
• Data Management: Competence in collecting, analyzing, and reporting program data accurately.
• Client Engagement: Empathetic and culturally competent approach to working with unsheltered individuals.
• Decision Making: Ability to respond to crises and manage risks effectively.
• Communication: Strong written and verbal communication skills for interacting with clients, partners, and staff.
• Adaptability: Flexibility to navigate changing circumstances and dynamic work environments.
• Teamwork Orientation: Willingness to foster collaboration across departments, agencies, and community partners.

 Essential Functions:

• Team Supervision:
• Provide day-to-day supervision of the outreach team, ensuring effective and trauma-informed service delivery.
• Support team members in prioritizing tasks and managing caseloads.
• Data Collection and Reporting:
• Monitor and ensure accurate collection of program data, including client outcomes and service metrics.
• Prepare detailed reports for internal and external stakeholders, including NNDHS and the GVPHC.
• Client Engagement and Support:
• Guide SOS in building trust with clients, connecting them to essential services, and maintaining continuous care.
• Provide direct support in delivering outreach and supportive services.
• Collaboration:
• Act as the primary liaison between the outreach team and external partners, fostering communication and alignment with program goals.

Required Education and Experience:

• At least five years of experience in homelessness services, street outreach, or a related field.
• Experience supervising teams or managing programs.
• Familiarity with Housing First and trauma-informed care principles.
• Proficiency in data management and reporting tools.
• Bachelor’s degree in social work, human services, or a related field required; master’s degree preferred.

Supervisory Responsibility:

This position directly supervises two Street Outreach Specialists (SOS).

Working Environment:

• Standard office settings and outdoor outreach activities in various weather conditions.
• May require evening or weekend work to meet program needs.