Under the supervision of the CEO, the Outreach Worker works with Baltimore and the surrounding area to build relationships with underserved neighborhoods, provide advocacy, and assist with connecting individuals to Citywide Behavioral Health services and housing. The Outreach Worker must have previous experience working with individuals experiencing homelessness, addiction, and mental health issues. The Outreach Worker identifies individuals through direct street outreach activities, organization, and networking. The Outreach Worker will work a conventional work week that includes evening hours and may require weekend work. In identifying highly vulnerable neighbors experiencing mental health, addiction, and homelessness. The Outreach Worker will gather the necessary information and bring information back to CBH to review to see if the individual is appropriate for our facility. If so, arrange to get the client to the CBH center. The Outreach Worker must be detail-oriented, have strong follow-up skills, and must be able to communicate and connect to the community. ESSENTIAL DUTIES • Visit communities and canvasses neighborhoods • Work collaboratively with the CBH team to conduct outreach in the community, focusing on those who are most vulnerable. • Visits with neighbors experiencing homeless, addiction and mental health issues and discuss how CBH can assist them with current situation. • Continue to engage with the community, organizations and connections to maintain the residential housing beds are full. • Assist clients with all necessary paperwork and answer all questions that will assist the client with making the decision to enter CBH program. • Maintain computerized client records, daily activity logs, mileage logs, and other reports as directed. • May drive a van/car; complete daily vehicle inspection report on van/car; may clean van/car; and may maintain all safety conditions in the van/car. • Develop a relationship with community through frequent outreach visits to foster trust building and supports participation in CBH programs. • Encourage and support client participation in activities and events that increase ability to remain linked to care and/or behavioral health care. • Provide support to clients when they encounter barriers. • Assists with the planning and implementation of services that meets the clients’ needs to become successful at CBH programs. • Attend monthly community outreach meetings. • Other duties as assigned. QUALIFICATIONS: • Experience in social services or related field accepted with a minimum of two (2) years of case management experience or social services experience will be considered. • Flexibility (Position will require evenings occasionally, up to twice a week, no later than 8pm) • Thorough knowledge of reference and research methods and techniques used in collecting, compiling and organizing data. • Demonstrated ability to explain an agency's purpose, programs, and operations. • Knowledge of available community resources. • Effective communication skills • High School diploma or equivalent • Must be able to read and write English and follow oral and written instructions • Must pass drug and background checks PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.