Hotel 32 32 is a boutique hotel in Midtown East looking for an over night FLSD/front desk agent, already certified as a Fire and Life Safety Director (F89 certificate of fitness), to add to the team in a full-time position. The position is for the midnight to 8am shift. Our front desk agents are integral to ensuring guest satisfaction and security. The desirable candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role. Candidate MUST be certified as a Fire and Life Safety Director. Opportunities for overtime are often available.

Duties:

Cover front desk at all times, to check in guests and monitor who is entering the property

Have active EAP and FLSD certificates.

Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel

Respond to and log all guest concerns and requests

Field outside phone calls with ability to provide information about the hotel and current availability

Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations

Accept walk-in guests and be able to appropriately charge them for available rooms

Verify guests have valid credit information on file before allowing check-in

Track and respond to guest requests using our cloud-based internal system

Qualifications:

Certification as building Fire Safety Director by FDNY

Must be willing to take on-site exam for FLSD certification and train others on safety procedures

High school diploma or equivalent required

Able to work a flexible schedule, including weekends and holidays

Comfortable learning and working with cloud-based hotel management software

Experience in front desk position or comparable customer service role required

Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement