Overnight Member Services Representative

Crunch Fitness - Fit Fusion LLC

Overnight Member Services Representative

Noblesville, IN
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Employee discounts

    Flexible schedule

    Opportunity for advancement

    Training & development

    Overnight MSR | Fit Fusion

    Overview

    The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

    Responsibilities

    Manages cleaning assignments during the overnight shift.

    Prepares the facility for the AM shift.

    Greets all members & guests with a focus on member engagement and retention.

    Assists with membership, retail and tanning product sales.

    Promotes membership privileges including tanning, group fitness, small group training and childcare.

    Delivers on new member enrollment expectations.

    Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.

    Answers phones in a courteous, helpful, professional manner

    Communicates special events to members and guests,

    Facilitates all member requests or forwards to a manager.

    Maintains a professional and courteous disposition.

    Is an expert in all club facility, services, programs and schedules/hours of operation.

    Maintains a clean and organized work area.

    Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.

    Performs opening and closing checklist and duties.

    Requirements

    Minimum 1 year of experience in a service-oriented position preferred.

    Ability to communicate effectively and demonstrate proficiency in reading and writing skills.

    Strong customer service orientation

    CPR/AED certification required (can be obtained within 30 days of hire)

    Physical Requirements

    Must be able to lift or move up to 50lb.

    Physical effort required for daily duties include prolonged standing and walking.

    Reporting Structure

    Reports directly to the General Manager and Assistant General Manager.