PLEASE NOTE: SINCE WE SERVE CHILDREN YOUTH WHO ARE BETWEEN 18-24, WE REQUIRE THAT STAFF BE AT LEAST 25 YEARS OF AGE. This location service single parents with children.

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We are looking to hire an Overnight Residential Advisor for a local residential program in Santa Clara, CA. We are seeking to hire a qualified youth worker to be on our residential team at our crisis shelter and transitional living program. We are looking for applicants that have experience of working with youth that have experienced homelessness, who have traumatic histories. This person will have knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment for all. Due to the age of our clients employees must be 25 years old, vision, dental, an EAP program, pension, tax deferred annuity and a generous vacation package.

POSITION SUMMARY:

Residential Advisors (RA’s) are an essential and core position on our multidisciplinary team. All staff work together to facilitate safety and comprehensive programming for youth in our crisis shelter and transitional living program. RA’s facilitate day-to-day operations and duties by adhering to our Mission Statement, Five Principals and the policies and procedures. RA’s provide essential shelter supervision and support including: triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning and building maintenance, as well as being a positive adult role model for youth. Must want to work in a diverse and inclusive environment.

Overnight shifts are awake, and staff must complete overnight checklist to ensure facility is prepared for next day. You will work Friday to Tuesday from 11 pm to 8:30 am.

ESSENTIAL FUNCTIONS:

• Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility.
• Safety awareness of situations and spaces.
• Perform day to day operations and duties in accordance with established policies and procedures.
• Provide welcoming, engaging and professional phone and door coverage to include answering and responding to incoming crisis, business information and resource and referral inquiries.
• Crisis prevention and intervention while adhering to agency protocol for responding, reporting and seeking support.
• Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundary setting.
• Be a proactive and involved team member and encourage youth to participate in activities.
• Direct supervision of the youth in the shelter, on outings in community, and during meetings and appointments in the community.
• Develop knowledge of the current community resources available to clients.
• Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports.
• Attend trainings, meetings and supervision as assigned.
• Function as back-up coverage, as assigned.
• Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.)
• Supervise clients as needed.
• Inspect common areas of the shelter for cleanliness on a daily basis.
• Function as Person in Charge (PIC), as designated.
• Be timely and present at all scheduled meetings, trainings and shifts.

JOB REQUIREMENTS:

EDUCATION: High School Diploma required.

EXPERIENCE: Minimum of 1-2 years’ experience working with at risk youth ages

SKILLS: Must have strong verbal and written communication skills and strong organizational skills. Must be computer literate (Word, Outlook, Excel, etc.) Must be a self-starter and team player with the ability to work with other staff members, clients, vendors and the public.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

KNOWLEDGE: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma Informed Care, Harm Reduction, Part-R, and CPR & FIRST AID.