Service Advisor

Oxnard Mazda

Service Advisor

oxnard, CA
Full Time
Paid
  • Responsibilities

    RESPONSIBILITIES

    • Maintain Customer Service Index (CSI) rating as set by dealership service manager
    • Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
    • Schedule appointments and generate estimates
    • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
    • Effectively communicate to the customer the timeline of repair and maintenance
    • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
    • Document repair and maintenance changes on repair order in the approved manner
    • Resolve customer complaints and questions
    • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

    QUALIFICATIONS

    • Minimum high school diploma or GED equivalent required
    • Associate’s degree (AA) or equivalent from two-year college or technical school preferred
    • Trade school training and education preferred
    • At least six months to one year automotive industry or related experience and/or training
    • Broad knowledge of new vehicle technologies
    • Excellent customer service skills
    • Ability to be analytical and multi-task
    • Ability to work with little supervision
    • Self-motivated enthusiastic presence in a team environment
    • Strong written and communication skills
    • Consistent and stable work history
    • Valid driver’s license and clean driving record
    • Professional appearance and work ethic