Job Summary:
Responsible for customer relations and contract oversight for the customers assigned to them by the P&C Operations Manager:
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Reports To:
P&C Operations Manager
Company Overview:
Founded in 1985, Premier Power Maintenance is a leading provider of high voltage specialty services, NETA testing, P&C Commissioning, Life extension and Specialty Construction Services. Premier Power Maintenance strives to provide a relaxed, yet professional atmosphere that is fun to work in and one truly based on values, morals, and respecting our team members to the highest level. Premier Power Maintenance defines its services in six primary areas: Safety Training, Engineering, Installation, Commissioning, Preventative Maintenance, and Repair. Our goal is to provide customers with a safe, dependable, and uninterrupted power supply. We invest heavily in redundant tooling, test equipment, and team member training, which helps ensure an immediate and effective response to any service request. We have highly qualified field service personnel capable of assuring our customers that all emergencies will be handled promptly and professionally. We take pride in our safety and unparalleled expertise in the field.
Essential Duties and Responsibilities:
- Act as a single point of contact with the customers representatives as necessary to maintain customer relations.
- Scheduling and coordination of the day-to-day activities being performed for their customers at all project locations.
- Become familiar with all customer policies and procedures and making sure that information is effectively communicated to all team members working in the area.
- Attend customer safety, planning, and business review meetings as required.
- Develop or review job cost estimates and proposals.
- Review Time & Material reports regularly to monitor financial health of the project and ensure timely invoicing of projects.
- Communicate potential schedule or cost overruns to the Operations Manager as well as develop or review change orders as necessary.
- Lead projects as necessary.
- Must be willing to travel overnight as needed to fulfill job responsibilities.
- The above list of duties is not to be construed as an exhaustive list; other duties logically associated with the position may be assigned.
Direct Supervision Duties and Responsibilities:
- Counsel, mentor, and train team members as well as assisting with formulating a career development plan for their direct reports.
- Completing performance reviews and assessments.
- Review and approve timesheet and expense entries for team members assigned to or working in their area.
- Attend meetings and training as necessary to fulfill their role as a supervisor.
- Perform site visits and job safety audits.
- Provide technical support and assistance for team members assigned to or working in their area.
- Foster teamwork by encouraging cross training leveraging the strengths of team members.
Knowledge, Skills, and Abilities:
- Strong knowledge of industry testing and safety standards such as NFPA including OSHA compliance standards, federal, state, and local safety laws and DOT rules and regulations.
- Extensive knowledge regarding protection and control commissioning in substations.
- Requires a high degree of communication, supervisory, organizational, and good management skills.
- Ability to multitask, prioritize and work well under pressure to meet goals and deadlines.
- Ability to work independently while utilizing excellent judgement.
- Ability to work on a computer and have a strong skillset in Microsoft Office Suite, email, internet, data entry and other essential software programs as they are introduced.
Work Environment:
- Work in close, but safe, proximity to live electrical substations.
- Able to work flexible hours including overtime, nights, weekends, and some holidays.
- Able to work overnight, multi-day and out-of-town projects.
- Must be willing to take calls, give technical advice and schedule workforce outside of the normal workday.
- Standing, climbing, walking, lifting, carrying, and grasping are all required.
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Education and Work Experience:
- Desired Associates technical degree or a minimum of 3 years of P&C, project management, substation commissioning or related experience and/or NETA III or IV certification.
- Able to provide evidence of successful execution of numerous P&C commissioning projects, preferably as a lead.
- Familiar with protection relay schemes, P&C commissioning, and relay testing.
- Ability to use a variety of relay test sets and automated relay testing software.
- Strong understanding of network communications including TCP/IP, DNP, Modbus and media structures such as Ethernet and Serial over copper, fiber optics, telephone or wireless systems and powerline carrier systems.
- Familiar with construction and apparatus testing standards and procedures. NETA III or IV certification is a plus.
- Familiar with NERC Standards and CIP policies and procedures and required compliance documentation.
- Strong working knowledge with common software such as Microsoft Word, Excel, and Outlook. Experience with project management software is a plus.
- Strong working knowledge with common electrical industry software applications from industry manufacturers such as SEL, GE, Cooper, Novatech, ABB, Siemens, etc.
- Must show the ability to effectively communicate both written and verbally with customers and other team members.
- Demonstrates organizational skills to include on time reporting of time and expenses, weekly status reports, and any other documentation and reporting requirements.
Other Requirements:
- Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, physical abilities test, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
- Must be able to lift and maneuver at least 35 lbs.
- Must be willing to obtain a company paid TWIC, OSHA 10 hour, NFPA 70-E, and CPR training.
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Benefits:
- Premier Power Maintenance firmly values each team member. Therefore, Premier Power Maintenance offers an exceptional benefits package, including:
- 100% of premiums paid by employer for team member short-term disability, long-term disability, and life insurance.
- 100% of HDHP medical, dental, and vision insurance premiums for the team member and 50% of the premiums for dependent coverage. A generous PPO plan is also available.
- Generous paid time off policy, with option to carry over year to year.
- Opportunity for additional paid time off through our “Work Life Balance” program.
- 8 paid holidays per year.
- Bereavement pay.
- Internal referral bonuses.
- Years of service bonuses.
- NETA testing incentives.
- Field service incentives for selling additional work.
- Travel per diem reimbursement.
- Annual workplace giving volunteer hours.
- Education assistance program.
- Potential relocation reimbursement.
- Discretionary annual raise and performance bonus with performance review.
- Multiple team building events throughout the year.
- Up to 4% match on 401k contributions, plus annual discretionary profit-sharing plan.
- Company vehicle with fuel card, or monthly stipend allowance plus fuel mileage reimbursement for personal vehicle.
- Company cell phone, computer, and credit card.
- Annual uniform and safety boot allowance.
- Opportunity for overtime and double time on billable field projects.
To learn more about Premier Power Maintenance, please visit our website at www.premierpowermaintenance.com .
_Premier Power Maintenance is an EEO/AA employer who values and embraces workplace diversity. All qualified applicants are encouraged to apply regardless of race, age, gender, sexual orientation, nationality, disability and/or veteran status. _
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Premier Power Maintenance (PPM) does not accept unsolicited resumes from staffing agencies or recruiters. To conduct business with PPM, a Master Services Agreement (MSA) must be implemented and confirmed by the company, prior to any submissions. If PPM receives a resume/candidate from a staffing agency or recruiter without a current MSA in place, PPM reserves the right to hire that individual without any legal or financial obligation to a staffing agency or recruiter.
Required Skills
Required Experience