We are seeking a motivated individual committed to being a reliable Receptionist, which will include a wide range of administrative support for a small law firm practicing in the area of family law. The duties will include assisting with management of the reception area, and the general office space. The Receptionist is expected to represent the firm in a polite and professional manner while answering phones, greeting clients, making follow up calls and managing an appointment calendar. The responsibilities of this role will involve taking on a range of tasks which will incorporate office services, reception, and administrative support.

The below is not an exhaustive list but provides an expectation of the likely day to day responsibilities. The Receptionist should be prepared to work autonomously and respond as required to ensure a high level of client service is always maintained. All responsibilities should be carried out in accordance with firm protocols, policies and procedures and best practices.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

Serve as primary contact for clients calling the office.

Answer telephones (internal and external calls); manage call screening, routing, and messages.

Process, prepare, and distribute incoming and outgoing mail.

Assist with the planning and execution of internal events.

Perform clerical, administrative, and special projects, as assigned.

Ensure the office is well-maintained to provide a professional appearance.

Interacts positively with attorneys and law clerks in a fast -paced environment, remaining flexible, proactive, resourceful, and efficient.

Ensure office supplies are sufficiently stocked and replenished within defined budget guidelines.

Provide support to lead attorney to fulfil key firm requirements and ensure that deadlines are met, e.g., client invoicing, payment collections, updating court calendar, etc.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Excellent command of English.

Fluent in Spanish is a plus, but not required.

1-3 years prior experience in customer service or receptionist role required.

Professional Services and/or Law firm experience is preferred.

Excellent written and verbal communication skills.

Required Skills & Education

High school diploma required.

Ability to work autonomously and be a proactive self-starter with close attention to detail and an ability to understand the importance of detailed work within a larger context.

Ability to work under tight deadlines in a fast-paced office environment.

Be able to make recommendations to effectively resolve problems or issues by using judgment that is consistent with the firm’s standards, practices, policies, procedures, and local regulations.

Must be flexible and able to respond quickly and positively to shifting demands and opportunities.

A positive, can-do attitude.

Demonstrated employment stability.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Sitting

Standing

Light lifting