Job Description
As a PBX Operator at Goldener Hirsch, you will be the primary liaison for all internal and external communications within the hotel. Your role is crucial in ensuring that all calls are handled promptly, courteously, and directed to the appropriate departments or individuals, thereby maintaining seamless communication throughout the property.
Qualifications
Key Responsibilities:
Answer and Direct Calls: Respond to all incoming calls efficiently and courteously, directing them to the correct department or individual.
Message Handling: Accurately record and relay messages to guests and staff, ensuring timely delivery and follow-up.
Wake-Up Calls: Schedule and execute wake-up calls as requested by guests, ensuring reliability and punctuality.
Emergency Procedures: Be well-versed in hotel emergency procedures, acting as a central communication point during emergencies and providing clear instructions to guests and staff
Guest Services: Assist guests with inquiries, providing information about hotel services, facilities, and local attractions
Administrative Support: Perform administrative duties such as maintaining call logs, updating directories, and supporting other departments as needed
Qualifications:
Experience: Previous experience as a PBX Operator or in a customer service role within a luxury hotel setting is preferred.
Communication Skills: Exceptional verbal communication skills with a clear, pleasant speaking voice and professional telephone etiquette.
Technical Proficiency: Familiarity with PBX systems and basic computer applications.
Customer Service: Strong commitment to providing outstanding service, with the ability to remain composed and efficient under pressure
Problem-Solving: Ability to handle guest concerns and emergencies with tact and efficiency.
Flexibility: Willingness to work various shifts, including nights, weekends, and holidays, as required in a 24/7 operation.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.