Hybrid: 80% onsite and 20% remote, with travel required to support users and facilities across the Clearfield, PA area

Key Responsibilities:

Install, configure, and troubleshoot PC hardware/software, laptops, and multifunction devices in an enterprise LAN/WAN environment.

Provide Tier 2 technical support for hardware and software issues, both on-site and remotely.

Install and support Cat5e/6 cabling, network configurations, and Cisco VPN routers.

Maintain, monitor, and update Remedy Asset Management System and SCCM for compliance.

Configure and support mobile iOS devices, telecommunication systems, and diagnostic software for garage tools.

Document processes and provide technical training to end-users.

Travel within the designated region to support users, attend meetings, and assist with deployments.

Required Qualifications:

Valid driver’s license and ability to travel.

2+ years of experience with PC installation/support in a LAN/WAN setup.

Experience with Remedy or similar ticketing systems.

Knowledge of premise cabling (Cat5e/6 installation).

Strong attention to detail, multitasking skills, and effective communication abilities.

Preferred Skills:

Experience with Cisco VPN, Active Directory, and SCCM.

Strong documentation and process improvement skills.

Project management and team leadership experience.

Flexible work from home options available.