Job Title: PC Technician/Make Ready
Reports to: IT Support Manager
We are seeking a PC Technician with 1-3 years’ experience installing, maintaining and repairing hardware/software as well as troubleshooting technical issues. Will provide onsite, hands-on technical expertise to receive, stage, and configure inventory.
Essential Duties and Responsibilities:
Inventory Management: Receive, stage, manage, and pre-configure hardware for client projects and internal use.
Documentation: Maintain and update internal technical documentation for both the company and clients, including managing device images.
Hardware Setup: Handle all hardware setups for clients and internal staff, including desktops, laptops, thin clients, BDR servers, phones, access points, and other peripherals.
Onsite Delivery & Setup: Deliver and set up client workstations and peripheral devices at client locations.
Warranty Repairs & Returns: Process warranty repairs with manufacturers, including making phone calls, following up, shipping, troubleshooting, and coordinating with onsite repair technicians.
Shipping Management: Process both outbound and inbound shipping tasks, including creating shipping labels, scheduling pickups and courier deliveries, packing items securely, and dropping off packages at FedEx/UPS locations to ensure timely delivery. Account for shipping costs in tickets and ensure shipping supplies are well-stocked
Ticket Management: Monitor and respond to service tickets in ConnectWise, ensuring tasks are completed on time.
Team Support: Assist other teams as needed, such as handling service tickets or light project work.
Workroom Organization: Ensure the workroom remains clean, organized, and clutter-free.
Knowledge Growth: Continuously grow knowledge of support procedures, products, and services.
Additional Duties: Perform other duties as assigned.
Must-Have Background and Skills
Degree in related field, or equivalent experience
Certification in A+, Net+ are a plus
Hardware: PC hardware, Macs, printers, scanners, computer peripherals, mobile devices, servers
Software: Windows PC OS, VMWare, and 3rd parties
Ability to work independently utilizing MIS documented policies & procedures
Demonstrated success with multi-tasking and prioritizing
Experience working in a fast-paced, friendly, and team-oriented environment
Excellent oral and written communication skills
Strong organization skills and acute attention to detail
Enjoys working with people to solve problems and learn new things
Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining a clear focus on all priorities
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Must be able to lift, carry, push, and pull up to 75 lbs. on occasion
Driving up to, but not limited to, 100 miles per day. Must have reliable vehicle and valid/clean driver’s license
Why Work With Us
Competitive salary and commission structure
Health, dental, and vision insurance
Retirement savings plan
Company-paid Life/AD&D
Performance-based service metrics
Paid holidays
16 days PTO first year, expanded plan afterwards
Incentive Plan for Employee and Client Referrals
Paid Certifications
Complimentary gym membership within walking distance of our office
Ongoing training and professional development opportunities
Collaborative and dynamic work environment with best-in-class team members
Opportunity for career advancement within an established company founded in 1995 that continues to grow
Unparalleled company culture – go ahead and follow us on LinkedIn to see how we walk our talk and provide our associates a truly unique environment to Grow, Lead, Serve, and Do!
MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.