Job Description

The Agency Management System Administrator will manage all aspects of AMS360 for PCF insurance agencies across the nation. An individual in this position will join the team as a subject matter expert and be able to consistently and successfully deliver on their responsibilities.

WHEN YOU JOIN PCF INSURANCE SERVICES, HERE'S WHAT TO EXPECT

1. BEST IN CLASS: you will be joining an organization that is the blueprint for exponential growth in the insurance industry.

2. AGENT FOR CHANGE: you will contribute to our mission and execute impactful solutions.

3. ENTREPRENEURIAL STYLE: you will be energized by the success of your colleagues and feel inspired to lead them into battle.

4. INTELLIGENCE & SELF-AWARENESS: you will have the background and experience to take on a great deal of ownership and fight to win.

5. LEAD BY EXAMPLE: you will be the type of person seeking out continual process improvements while having the ability to execute and inspire others to be an Agent for Change.

RESPONSIBILITIES

• Assist users with all aspects of an Agency Management System.

• Perform system migrations, conversions, plug-ins with other software, etc.

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users.

• Provide in-person training and create digital tutorials to ensure that any / all software needs/issues are addressed and/or resolved.

• Ensure the system is operating at proper levels and analyze, test, and implement new system software releases with minimal interruptions to workflows of users.

• Summarize system changes and notify users prior to implementation.

• Determine the source of the problem, resolve problems, analyze and evaluate incident reports and make recommendations to reduce the incident rate.

• Train new staff on all aspects of using the AMS360 system.

• Work to maximize software usage and improve workflow consistency.

• Prevent security breaches.

• Meet regularly (or as needed) with power users and management at all locations to help improve user experience, competence, productivity, and overall success.

REQUIREMENTS

• Vertafore AMS360 system experience and expertise is required.

• Successful experience trouble-shooting and training others to understand and leverage data tools

• Attention to detail; ability to anticipate and effectively respond to diverse and sensitive needs that arise.

• Ability to self-learn additional technology tools that may be needed to succeed in this role.

• Proven ability to maintain the confidentiality of sensitive information, and demonstrate integrity at all times.

• Excellent oral and written English communication skills.

• Ability to communicate clearly and effectively with leaders, colleagues, users, & vendors

• Exceptional problem solving and analytical skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions.

• Strong ability to be a team player, while multi-tasking in a fast-paced, dynamic environment.

• Proficiency in the following tech platforms is ideal: Microsoft Office Suite (including Teams), Slack, Zoom, Google Suite, etc.

• Ability to travel to nationwide offices, attend yearly AMS conferences, etc. (if needed/required)

• Education: Bachelor's degree (Preferred)

OUR CORE VALUES

• Build quality relationships between brands

• Provide world-class service

• Construct a collaborative culture

• Demonstrate operational excellence

STILL DECIDING IF THIS IS THE OPPORTUNITY FOR YOU? We are not like other companies. This is not a job; this is a lifestyle. PCF Insurance Services does things differently. We seek out individuals that can work independently and perform work with a high level of accuracy. The experiences you will accumulate at PCF will influence your career towards a trajectory of exponential growth.

Company Description

PCF Insurance Services is a rapidly growing full-service consultant and brokerage firm headquartered in Lehi, Utah with more than 70+ locations across the country. PCF is one of the most active acquirers in the industry, having closed 36 acquisitions in 2020. PCF maintains strong relationships with all the blue-chip national carriers and regional insurers, to create strategies that enable our agency Partners to maximize each client we serve. PCF is backed by HGGC, a world-class private equity firm that brings proven insurance expertise to support the growth strategy of PCF. PCF Insurance Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.