Job Description

FIRE & WATER OPERATIONS COORDINATOR

JOB DESCRIPTION

PDQ Restoration is a dominant leader in the fire & water mitigation industry in Northern NJ.  Our team is seeking a hardworking, cheerful and caring individual to fill the role of Operations Coordinator on our leadership team. 

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• As an important member of our leadership team, a successful candidate should be able to confidently lead and manage the daily operations for our fire and water production teams.
• Facilitate in person morning meetings with personnel before deployment.
• Dispatch Foreman/Technicians to jobsite as needed.
• Assign new projects to Foreman and track progress ensuring quality control to customers.
• Visit jobsite on an as needed basis to ensure quality control.
• Exceed company targets for client/customer satisfaction.
• Maintain production capacity through adequate staffing, equipment and supply management.
• Oversees production documentation/communication.
• Communication with customer and insurance company to ensure a smooth transaction.
• Review all documentation and photographs for completeness and accuracy.
• Responsible for production staffing – assessing, hiring and firing in accordance to PDQ Restoration’s core values.
• Follow company SOPs as written.
• Answer incoming calls as needed. 
• Any additional duties as required.

WORKING RELATIONSHIPS:

• Reports directly to COO
• Oversees Foremen, Crew Chiefs, Technicians and Subcontractors.

QUALIFICATIONS:

• Effective written and oral communication
• Computer skills: Intermediate to advanced proficiency in the use of computers and computer software, especially MS office, Word and Excel
• Knowledge of Fire, Water and Mold Remediation is helpful
• Prior leadership and management skills is necessary

WORKING CONDITIONS:

• This position is to be carried out in an office environment. Daily exposure to the field and shop where vehicles and equipment are housed and maintained is required.
• Must be able to work collaboratively in a team environment as well as independently. 
• Friendly and fun work environment.

JOB TYPE: Full-time = core hours are 8am to 5pm; Mon through Fri.  After hours as needed. 

PAY: From $65,000.00 per year

BENEFITS: 

·         Competitive pay rate, with an opportunity to grow

·         Training and development

·         401 (k)

·         Health insurance

·         Vacation pay

·         Paid time off