MUST BE ABLE TO SUPPORT PACIFIC TIME ZONE CLIENTELE.

POSITION SUMMARY

Responsible for all aspects of quality payroll service for PEO clients. Partners and collaborates with PEO clients with the objective of producing accurate, compliant, and timely delivered payrolls. Liaison with PEOPLEASE cross-functional departments to support various products and services that interact with payroll, within the PEO co-employment platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes payroll accurately and in accordance with PEO guidelines.
• Accurately enters and maintains employee related information in the payroll system, including, but not limited to: personnel changes, wage adjustments, garnishments, child support and liens, tax withholding changes, direct deposit, special withholdings, leave of absence/termination forms, and all other PEO-required forms necessary for payroll processing.
• Accurately enters and maintains all client related information in the payroll system including, but not limited to: client demographic changes, billing changes: workers’ compensation and state unemployment codes, client sponsored benefit plan deductions, paid time-off benefit programs, managerial, labor, and other custom reports and related payroll schedules.
• Reviews new hire and employee change paperwork and collaborates with client for the objective of producing accurate, compliant and timely delivered payroll.
• Trains and assists the client and their representatives on the PEOPLEASE PEO related websites and educates clients on federal and state tax regulations and federal labor laws.
• Reviews, researches and assists PEO Accounting, Finance, and Tax departments with reconciliation of general ledger account discrepancies and data integrity issues.
• Collaborates with all payroll related internal departments and field client service team to ensure client issues are quickly resolved and documented accordingly; coordinates conference calls between the client and associated departments, promoting PEOPLEASE’ quality service image.
• Maintains knowledge of PEOPLEASE/PEO payroll processing system enhancements and changes in wage and tax laws to assist PEO departments with problem resolution on behalf of PEO clients.
• Maintains knowledge of all PEO service offerings to assist clients with general inquiries.
• Maintains knowledge of PEO payroll policies and procedures to ensure compliance with PEO requirements.
• Ensures that quality payroll service is provided to PEO clients by maintaining the highest level of quality service as measured by client satisfaction scores and client retention.
• Other duties as assigned to support the general purpose of the position’s function.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• A high school diploma, minimum. Associates or Bachelors’ degree in business or accounting preferred.
• Prior PEO payroll experience a definite plus 
• 5+ years payroll experience
• Experience with HRP/PrismHR a definite plus
• Fundamental Payroll Certification (FPC) or ability to obtain within one year of hire. Certified Payroll Professional (CPP) designation preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. This position will be working primarily indoors and some of the time in an outdoor environment. From this movement, the employee will encounter varying temperatures. The normal auto and air travel hazards will apply.