PFCU is looking for a Universal Employee to serve our membership in our Ionia Branch.

The chosen candidate will:

Assist the credit union in achieving its mission statement: Local people dedicated to hometown service one member at a time, anytime. To accept personal responsibility and accountability for every member contact and take personal ownership of all situations presented. Including, but not limited; actively seek out opportunities to grow membership and loans at PFCU. To perform duties of a Teller and Loan/Member Service Pro. Support, model & adhere to PFCU’s Service Standards as outlined in My Marc.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

1. Run transactions using cash and checks; deposits, withdrawals, transfers funds, makes payments and disburses funds. Provide members with account status, including current balances.
2. Verify member ID; examine checks for endorsement and negotiability. Detect and resolve discrepancies promptly.
3. Able and willing to help with daily duties; including but not limited to Check 21, scanning, balancing gift and pre-paid cards, processing of mail deposits, processing ATM, Night Drop deposits, rolling coin and stocking supplies; remembering that your primary purpose is to serve the member.
4. Maintains transactions average, overs/shorts, voids/adjustments at a satisfactory or greater level.
5. Promptly respond to all forms of communication including emails and voicemail.
6. Maintain an up-to-date comprehensive knowledge of all credit union products and services. Maintains an up to date and comprehensive knowledge on all related policies, procedures, and rules & regulations, including security procedures.
7. Assume responsibility for member education. Promote, explain and cross-sell other credit union products and services that would benefit the members current needs.
8. Ensures that the Credit Union’s image is favorable and clean, reflecting a sound and secure financial institution; practice sound housekeeping procedures, safety measures, and provide a pleasant atmosphere for members and co-workers, including privacy, confidentiality and ease of use.
9. Perform drive-up and teller functions; as needed at any location.
10. Protect the confidentiality of member information. Financial transactions are confidential and private. With account access, employees are to handle member information responsibly and confidentially.
11. To ensure the safety and security of all employees, employees must follow all security policies and procedures at all times. Security is the responsibility of all employees.

LOAN AND MEMBER SERVICE ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

1. Open new membership accounts; perform member account maintenance including opening additional shares, certificates of deposit and services opened after established membership.
2. Process additional account maintenance including but not limited to; adding/changing authorized account users, address changes, check reorders, renewing certificates of deposit and subsequent actions.
3. Open, monitor access and close Safe Deposit Boxes.
4. Perform notary duties.
5. Maintain thorough knowledge of the CU lending policy, interest rates and terms; be able to discuss various loan alternatives with members, including payment plans with all eligible insurance coverage(s), terms and collateral needs.
6. Provide general lending information to members; process loan applications, interview members, enter clear notes into Symitar and refer loan applications to an underwriter based on criteria set forth in the CU lending policies. Close all types of consumer loans.

EDUCATION REQUIREMENTS

High School Graduate or equivalent

WORK EXPERIENCE

Two year’s sales experience preferred.

PFCU IS AN EQUAL OPPORTUNITY EMPLOYER.