Benefits:
401(k)
Bonus based on performance
Competitive salary
Health insurance
Paid time off
Profit sharing
Position: Full-Time Location: Prince George’s County, Maryland Salary: $50,000 - $65,000 per year, depending on experience and qualifications
About Us ACES Physical Therapy is a dedicated outpatient clinic committed to providing the highest quality care to our patients. Guided by our motto, “We Care Like Family,” we prioritize compassion, empathy, and professionalism in every interaction. We are looking for a reliable, experienced Office Manager who will help us create a welcoming environment, support our team, and keep operations running smoothly.
Position Summary The Office Manager will oversee all administrative and front-office functions, ensuring efficient daily operations of the clinic. This role requires a proactive, organized, and patient-centered professional who can foster a caring atmosphere and ensure high standards in patient service.
Duties and Responsibilities
Office Management & Administration
Oversee day-to-day office operations, ensuring that the clinic runs smoothly and efficiently.
Maintain patient records, ensuring compliance with HIPAA and other regulatory standards.
Coordinate and schedule patient appointments to optimize therapist schedules.
Order and manage office supplies, clinic equipment, and inventory.
Prepare and submit billing information, insurance claims, and manage accounts receivable.
Develop and implement office policies and procedures, ensuring staff awareness and compliance.
Patient Relations & Customer Service
Greet patients warmly and manage patient check-in/check-out processes.
Handle patient inquiries, complaints, and issues with professionalism and empathy.
Ensure patients understand treatment plans, appointments, and financial obligations.
Collect patient co-pays, process payments, and manage the billing system.
Staff Coordination & Support
Provide support to clinical staff with scheduling, documentation, and patient follow-up.
Manage office communications, including email, phone, and written correspondence.
Conduct new employee onboarding for front-office and administrative staff.
Coordinate and facilitate staff meetings and training sessions.
Financial & Reporting
Prepare daily financial reports, including billing, payments, and payroll summaries.
Work with the clinic’s management team to develop and adhere to budget guidelines.
Track and analyze key metrics (patient volume, revenue, and expenses) to support clinic goals.
Collaborate with third-party billing companies and resolve discrepancies as needed.
Compliance & Quality Assurance
Ensure all clinic policies, especially related to patient privacy (HIPAA), are upheld.
Perform periodic quality assurance checks on patient records and documentation.
Update and maintain a clean, organized, and welcoming office environment.
Qualifications
Education: Bachelor’s degree preferred in business administration, healthcare administration, or a related field. High school diploma or equivalent with significant relevant experience may be considered.
Experience: 2+ years of office management experience, ideally within a healthcare or physical therapy setting.
Skills:
Excellent organizational and multitasking abilities.
Strong communication and interpersonal skills.
Proficiency in medical billing and office management software (experience with electronic medical records (EMR) systems is a plus).
Ability to work effectively in a fast-paced environment and maintain composure under pressure.
Why Join ACES Physical Therapy? At ACES, we pride ourselves on fostering a family-like environment for both patients and staff. We offer competitive compensation, a supportive team culture, and opportunities for professional growth within the healthcare field.
If you are a dedicated, compassionate professional who enjoys leading a team, improving processes, and making a meaningful difference, we encourage you to apply and become a valued member of the ACES family.
How to Apply Interested candidates should submit a resume and cover letter detailing relevant experience and interest in the position.