Job Summary Ensures the efficiency of daily operation of the Front Desk department of the hotel. Ensures guests' satisfaction through employee training, motivation, and performance.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner and guides and directs guests' lines

Schedules, directs and delegates work to Front Desk department associates.

Manages the performance of Front Desk agents, and makes recommendations for coaching and counseling as deemed to be appropriate

Trains new employees on compliance with company, hotel, and brand standards.

Maintains good working relationships and communications with all departments.

Verifies accurate room status information is maintained and properly communicated according to the procedures established.

Resolves guest complaints quickly, efficiently and courteously.

Updates, maintains, monitors and prepares group information and requirements, and guests requests and needs, including relaying the appropriate information to relevant departments.

Open availability is plus, would be required to work varying shifts.

Other responsibilities/duties based on business needs required by direct supervisor.

Qualifications

1-2 years customer service experience.

Ability to stand for 8 hours

Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates

We offer an excellent travel discount program.

Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.