Job Description

This is a remote / work from home position, but prefer Pacific Standard Time zone. We are seeking an energetic, customer focused, Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information. Our team is engaging, fast paced and dynamic. We are focused on education of clients, helping protect what matters most to them from financial harm and doing our part to the communities around us by giving back to those in need as well! Check out our website www.pnwinsurancegroup.com ! The insurance industry is a fabulous career path with lots of opportunity for growth and development. Experience in the insurance industry is a plus but not required, we will train.  Fabulous career opportunities in this industry!  RESPONSIBILITIES:

• Handle customer inquiries and service requests
• Provide information about the products and services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills