Benefits:

401(k)

Competitive salary

Health insurance

Paid time off

ABOUT OUR COMPANY

Casa Auto Group founded in 1969, today consists of Casa Ford Lincoln, Casa Nissan, Casa KIA, La Casita Used Cars, Casa Buick GMC in El Paso, TX, and the newest additions in Alamogordo and Las Cruces, NM: Casa Chevrolet GMC, Casa Chrysler Dodge Jeep RAM, Casa Honda, Casa Toyota, Casa Honda, Casa Hyundai Casa Ford and Casa Mazda. Employees of the Casa Auto Group are treated like family, and it is not uncommon that a career at Casa lasts for decades. Our founder, Wally Lowenfeld’s Philosophy was "Redefining the car business, by serving others, doing what is right and valuing people The Casa Way" which still stands strong these days throughout the dealerships. Although Wally Lowenfield passed in 2012, he is greatly respected and admired by everyone, and his spirit continues to influence Casa today

Service Advisor duties and responsibilities

• Estimating the cost and time needed for a wide range of repairs

• Welcoming customers and discussing their needs

• Answering customer inquiries, either in person or on the phone

• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration

• Prepare repair orders by detailing the vehicle’s problems or symptoms

• Connecting customers to the right auto technician

• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed

• Maintaining automotive records by keeping track of problems and corrective actions

Service Advisor skills and qualifications

• Strong communication skills, both written and verbal

• Strong customer service skills to handle customer needs, complaints and questions effectively

• Critical thinking, organization, time management and problem-solving skills to perform their job successfully

• Knowledge of digital technology including the ability to use the internet and the appropriate software

• Ability to interpret technical terms to the customers

• Patience to cope with different customers’ personalities

• Decision-making skills

• Proficiency with industry-specific software

• Analytical thinking

Employee Benefits

Insurance

Retirement plans

Paid time off

Additional compensation

Please respond to Mike Berryhill with a letter of interest and resume. No walk-ins please.

Equal Opportunity Employer