Job Description

The Opportunity DESCRIPTION We're looking for a CUSTOMER SERVICE AGENT, working in the BPO industry in JACKSONVILLE, FLORIDA, UNITED STATES.

• Provide exceptional customer service support in English.
• Handle customer support based calls including website tech support, payment and enrollment concerns, membership retention and cancellations.
• Answer questions about the service.

Our Client Our client is a next-generation contact center and technology company. Combining domestic and off-shore offices with virtual agents.Creating a close-knit and family-oriented experience that may be as virtual as it is real. Employees take notice, with a Glassdoor rating of 4.4 and 87% saying they would recommend working there.Creating positive customer sales and service experiences. Developing customized solutions for large and forward-looking brands. Engaging their clients’ customers on email, live chat, social media, and voice calls. Making their customers take notice - avoiding long hold times to help customers get what they want. What they need.Is this position what you need? What’s holding you back?

Experience Required for Your Success

• Relative experience in Customer Service is preferred
• Proficient in English Communication
• Must own Windows PC (Laptop/Desktop) – minimum 8GB RAM
• Must have a solid (Ethernet Cable) Internet Connection to PC with at least 10 Mbps Download Speed and 5 Mbps Upload Speed
• Must pass an online test verifying if PC Setup and Internet connection meet minimum requirements for remote work
• Must have wired headset with microphone connected to PC
• Must reside within the following States supported by Government issued ID – Texas, Iowa, Michigan, Illinois, Wisconsin and Florida
• Ability to pass basic background check
• Must be available with the following work schedule hours - Hours and Days of Operation: 10:30 AM – 7:00 PM CST Monday to Friday, No Weekend