Job Description

Position Summary

Are you a hospitality rockstar with a knack for making people smile? Join our team as a Concierge extraordinaire! You'll be the friendly face and go-to guru for all things service-related. From answering questions to booking fabulous experiences, you'll be the maestro of resident satisfaction. Get ready to flex your multitasking muscles and spread joy throughout our community!

Essential Duties (aka Your Daily Adventures)

• Be the voice of awesomeness as you screen calls, take messages, and play telephone matchmaker.
• Roll out the red carpet for visitors with your dazzling greeting skills.
• Transform into a human GPS, guiding residents, visitors, and vendors with your encyclopedic knowledge of the community.
• Channel your inner postal wizard as you sort and distribute incoming mail with flair.
• Unleash your inner office superhero, tackling typing tasks, event reservations, and directory updates with lightning speed.
• Become a marketing maven, sharing community info and keeping those brochures looking fresh and fabulous.
• Be the calm in the storm when responding to emergency calls and alarms – your cool head saves the day!
• Master the art of Stat Check System administration – because who doesn't love a good system?
• Channel your inner secret agent with periodic building rounds to keep everything ship-shape and secure.
• Embrace your inner handyperson by processing work orders and keeping office supplies stocked and ready for action.
• Spread sunshine and smiles with your courteous service to residents, guests, and co-workers alike.
• Be the resident superhero in the absence of the Resident Services Director – no cape required (but encouraged)!
• Stay on your toes for other exciting duties that may pop up – variety is the spice of life!

Qualifications

Basic Qualifications & Experience

• High School Diploma or equivalent experience.
• Working knowledge of multi-extension, multi-line telephone system is required.
• Prior concierge or hospitality experience strongly preferred.
• Energetic, enthusiastic, exceptional communication skills.
• Good organizational skills, follow-up and follow through; must be able to multitask.
• Minimum one-year experience in a business office environment. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook).
• Must be able to read, write and speak the English language.
• Must possess strong communication and excellent customer service skills.
• Must be able to read, write and speak the English language

Working Conditions / Physical Requirements

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
• Sits, stands, bends and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Interacts with residents, family members, visitors frequently.

Additional Information

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider! These may vary based on the status of the role (PT, FT, or PRN).

• Health Coverage

• Health Savings Accounts

• Retirement (with match)

• Dental, Vision, Disability & Life Insurance

• Paid Time Off plan

We envision a warm and welcoming environment for all residents, team members, family members, and members of our communities – a place of belonging. Please let us know if you require accommodation during the interview process.

We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. This position will be accepting applications through March 10, 2025. Job posting may close early due to the volume of applicants.

All your information will be kept confidential according to EEO guidelines.