Job Description

Head Teller Job Description

Coordinate with the Branch Operations Managers in implementing and carrying out Credit Union policy and procedures with respect to overall operations of branch. Includes handling of consumer loans with officer approval.

This position is based at the Woodbridge Branch but must have the ability to work at Manassas Branch.

Job Responsibilities.

1)      Supervise, train, evaluate, and mentor credit union teller staff.

2)       Handle communication and behavior problems with members and tellers.

3)      Open and close the credit union, reconcile accounts, and train staff about security.

4)      Maintains a personal cash drawer and supervises other tellers cash drawers according to policy

5)      Orders proper amounts from the Federal Reserve to maintain the cash and atm vaults (both branches when needed)

6)      Helps train new tellers on company policies and procedures

7)      Replenish ATM machines

8)      Makes sure all the 5 ATM’s are in good working standing

9)      Helps tellers remain calm, friendly, and professional always.

10)   Sells money to and from the vault

11)   Reviews paperwork for closed accounts – insures the closed accounts are properly organized

12)   Handles any change of address – both requested online and returned mail from USPS

13)   Handling email correspondence with other staff and members

14)   Makes sure the teller line is fully supplied (teller transfer tickets, pens, money straps, etc.)

15)   Handles debit and credit card questions

16)   Prints visa reports

17)   Has knowledge on how to do end of day procedures

18)   Makes sure the correct interest rates are posted within the branch

19)   Serves as a member service representative

20)   Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.

21)   Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.

22)   Ability to maintain members confidentiality.

23)   Regular, timely attendance during assigned work hours.

24)  Occasional lifting and transporting up to 25 lbs.

Key Competencies

·         Effective member service.

·         Exceptional interpersonal skills.

·         Dependability (Attendance & Punctuality).

·         Effective task management.

Essential Functions

·         Sitting and standing for extended periods of time.

·         Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other office equipment.

·         Ability to effectively communication with all levels within the Credit Union.

·         Ability to observe, perceive, identify, and translate data.

·         Available to work Monday-Friday- 7:45 AM-5:15 PM Saturday- 8:45 AM-1:15 PM

Company Description

The PWC Employees Credit Union is proud to serve the financial needs of the employees, volunteers and family members of Prince William County governmental units, school districts, and service organizations for over 50 years. The PWC Employees Credit Union offers savings and loan products, as well as other services such as direct deposit, online banking, mobile banking, Remote Deposit Capture, VISA Debit and Credit cards and IRA accounts. While we provide many of the same services as larger financial institutions, we offer a personalized approach to helping each member with his or her individual financial needs.