Job Description

Our Talent Coordinators are responsible for supporting HR functions and processes throughout the employee life-cycle. These responsibilities include (but are not limited to) the administration and coordination of onboarding/orientation, new hire processing, assisting with hiring requisitions, coordinating employee exits as well as troubleshooting problems or escalating them as needed. Attention to detail, excellent communication skills and good judgment are critical to your success.

In this role, you will report to the SVP, Talent Management with accountability to departmental Talent Director, Talent Managers and Talent Specialists, and have the opportunity to work with HR and business partners across our US offices. You must have the desire to expand your professional skills, and be flexible and open to change in an environment that is rapidly evolving.

This is an amazing opportunity for those who thrive in a dynamic environment and desire an opportunity to grow as an HR professional in a creative and innovative organization. We can’t wait to meet you.

Key Accountability

• Act as first point of contact for employees regarding basic HR issues. Understands when to escalate to the appropriate partners and acts in a timely fashion to do so.
• Oversees and administers onboarding of new hires and delivers orientation program. Follows up with new hires regularly to gauge employee experience. Escalates concerns to HR partners
• Administers various People and Culture policies and procedures for all employees
• Manages shared Talent Team inbox to field and respond to general employee inquiries
• Maintains understanding of employee handbook and stays current on changes
• Conducts exit interviews and reports on turnover themes
• Assists in maintaining Career Settings data, assures highest level of data accuracy and integrity
• Run reports and build queries from Career Settings, as needed. Ensure content accuracy and makes proactive recommendations for updates
• Research, troubleshoot and respond to questions related to benefits enrollment
• Thoroughly understand benefits plans and present benefits material to new hires bi-weekly
• Develop strong understanding of current federal, state and local laws, and stay current with those laws
• Process various paperwork and help maintain employee files
• Complete various projects for Talent Team leadership
• Partners with Resources, IT, RM and Talent Acquisition to ensure seamless resolution of issues to create a supportive employee experience. Address employee concerns in a timely manner.

Qualifications

Essential Skills

• Ability to maintain highest level of confidentiality is required
• Excellent written, verbal, and interpersonal skills
• Strong organizational skills with the ability to prioritize, track and complete multiple projects simultaneously, with exceptional attention to detail
• Skilled at building trust and developing relationships with people internally and externally at all levels
• Ability to manage high stress situations and maintain discretion
• Comfortable dealing with ambiguity and change
• Attention to detail and commitment to data accuracy
• Ability to manage competing priorities and deliverables. Successfully manage processes and ensure deadlines are met
• Self-starter with proactive, consultative approach to partner with employees

Desired Experience

• Minimum of one year HR experience in an agency or professional services setting, or equivalent educational experience
• Superior interpersonal skills including the ability to collaborate cross-functionally, build and manage relationships with employees at all levels and ability to transfer knowledge to build capabilities in HR partners and others.
• Desire to work with a diverse array of personalities and backgrounds, and strongly support equity and inclusion across the organization.
• Ability to multi-task and handle multiple responsibilities.
• Curiosity for the “what if” and “why not”, and a strong drive for results.
• Ability to prioritize and manage processes, while ensuring all deadlines are met.
• Self-starter with proactive, consultative approach to partnering with people in all areas of agency.
• Ability to exhibit discretion and maintain strict confidentiality.