PaaS / SaaS Sr. Technical Writer – Onsite in Redwood, California \- Salary: $120,000 annually

TWCS is seeking qualified technical writers to include in our proposal to support a leading enterprise AI software provider in Redwood, California.

• Question: Do you have experience with AI, ML, Generative AI?
  We need to hear from you!

• NOTE: This role is for one-year, contingent upon contract award in January 2025. Salary $120k annually

Job Description:

Work with developers and data scientists who build, customize, and maintain AI applications. In the Technical Writer role, you will create, assimilate, and communicate technically accurate content clearly and concisely, update existing documentation, perform gap analysis, create conceptual and how-to documentation, instructional content, API reference guides, and code samples, and perform end-to-end testing to support application development.

Documentation will support developers, data scientists, and data integrators who develop and extend AI applications, design, and train models, and use batch and streaming web services methods to integrate data sources on PaaS architecture.

Technical Writer will become a solution expert and serve as a liaison between engineers, product managers, and customers. You will be expected to learn complex technical information and work both collaboratively and independently to produce technical documentation. Successful candidates will be self-directed, passionate about technology, able to produce high-quality documentation, and motivated to contribute in a fast-paced, dynamic, team environment. If selected for an interview, work samples will be requested.

Experience and Qualifications:

• Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field (master’s degree preferred).
• 6+ years of technical writing experience, including experience researching and writing excellent developer documentation.
• Experience writing Enterprise PaaS and SaaS documentation.
• Familiar with AI, ML, and NL model concepts.
• Proven experience with requirements gathering, analysis, and translating business needs into functional specifications.
• Experience using Visio, SnagIt, or similar graphic design tools.
• Knowledge of basic front-end web development languages (HTML, CSS, and JavaScript.)
• Ability to read code and write code examples (preferred).
• Familiar with Python, Jupyter Notebooks preferred.
• Familiar with Docs as Code model of documentation (e.g., Markdown, GitHub, Jenkins).
• Familiar with Agile development environment.
• Excellent communication skills, with the ability to work across functional units.
• Self-motivated, organized, and able to work independently and make independent judgments.
• Problem-solving mindset with the ability to navigate complex technical challenges.

Key Responsibilities:

• Write topics, create technical developer guides, and enhance existing content for the engineers, application developers, data scientists, and data integrator audiences.
• Create gap analysis for your assigned areas, and collaborate with other writers, developers, product managers to improve content.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
• Collaborate closely with team members, refining standards, procedures, tools, etc., to help the entire organization successfully deliver content at a consistently high standard.

Education/Citizenship Requirements:

• Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field (master’s degree preferred).
• Candidates must be authorized to work in the United States without the need for current or future company sponsorship)
• Must consent to and obtain a clear security background check.

Why TWCS?

Since 2008, TWCS has been delivering top-tier technical writing and business analysis services, partnering with government agencies and leading businesses across diverse industries. Our clients are our priority, and we take pride in our reputation for integrity, collaboration, and exceptional results! If you’re ready to be part of a team that values your expertise, drives innovation, and makes a real impact, we want to hear from you! Submit your resume to join a network of professionals who are passionate about pushing boundaries, solving complex challenges, and leading the way in business success!

EEO Policy:

TWCS is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and fairness.