Job Description

Packaging HERO is an ISO9001:2015 certified company on the cutting edge of revolutionizing the packaging industry through a proactive approach to hands-on, innovative customer service and support. We deliver innovative, full-spectrum, custom and stock packaging solutions for our ever-growing list of satisfied customers. Located in Bolingbrook, Illinois, we are a steadily growing small business in a highly competitive industry, looking for an individual who thrives in a family-oriented work environment. We're currently looking for a new Customer Success Specialist who can help us: · Support our customers by delivering first class customer service · Process and confirm customer orders · Receive inbound calls and emails providing support for customer questions and concerns · Assist sales by building and maintaining quality relationships with customers. Education, Experience and Skills Required/Preferred * One to three years of customer service is preferred, experience in a packaging environment is desired * Strong organization and time management skills * Ability to work with little supervision * Excellent communication skills (written and oral) * Proficiency in Microsoft Office Suite * Ability to multitask with shifting priorities Benefits and Culture * Competitive salary * Career advancement opportunities * Comprehensive training and mentoring Full Time Benefits * Medical insurance * Paid holidays, vacation, and sick time * Profit sharing and 401K program Company Description In the Beginning - 1984 Conpac Group, Inc. was formed in 1984 by two entrepreneurs wanting to merge their companies together as a means to partner their efforts going forward. The name stems from the products for which the company was founded to provide: CONtainers and PACkaging. Incorporated in 1984 by Joseph LoSavio (Metropolitan Container Packaging Group), the merger never took place, and the company remained a "shell" corporation until 1993. Inevitable Change - 1993 President and sole stockholder today, Don Esbjornson, was a supplier (representing Sealed Air Corporation) to Metropolitan Container and was asked to join the company as an employee. Negotiations flowered into a partnership, and Conpac Group, Inc. was chosen as the new corporate identity. In 1996, Don became the sole owner after an amicable buyout of the company assets. Recognizing Opportunity - 2010 The World Wide Web and e-Commerce wasn't entirely new, but understanding the complex requirements for building a platform, investing in the marketing, and delivering a quality product, on-time, every time and competitively priced was our goal. Conpac Group launched our first fully independent site in October 2010. Brick and Mortar is still important - 2016 In January of 2016, Conpac Group moved to its current headquarters at 554 Territorial Drive, Bolingbrook, IL . In February of 2018, the company added over 11,000 square feet of additional warehouse space, bringing the total square footage to 31,000 square feet. Re-Branding our company - 2020 Over breakfast with a friend in a Las Vegas coffee shop (during SEMA 2019), the idea to rebrand the NEW website as PackagingHero.com was suggested. The wheels of motion began turning quickly, as our old site had been updated and nearly finished in November of 2019. The idea was too good not to act on, so we pumped the brakes on 'launch' and started the process of rebranding, including new graphic design, corporate messaging, transition strategies, programming, trademark applications, banking, insurance, etc. Updating our processes - 2021 Always looking for opportunities to improve our offering, we focused our energies on communication and efficiency with a transition to a cloud-based ERP. After 15-months of data cleaning and preparation, we flipped the switch to Microsoft Business Central in June 2021. Since the change, we have substantially reduced the time necessary for order processing, improved processes within the organization, and created a better map to our planned growth over the coming 5-years. Sharing our Story through Inside Sales - 2022 Seeing a growth opportunity on a National Level, we added (2) people to our Inside Sales team to better respond to the influx of website-driven requests, phone calls and emails. Training in product knowledge and applications is supported by our long-term supplier partners, and 'Communication with Customers' is a weekly 'class' given by our President, Don Esbjornson.

Company Description

In the Beginning - 1984\r\nConpac Group, Inc. was formed in 1984 by two entrepreneurs wanting to merge their companies together as a means to partner their efforts going forward. The name stems from the products for which the company was founded to provide: CONtainers and PACkaging. Incorporated in 1984 by Joseph LoSavio (Metropolitan Container Packaging Group), the merger never took place, and the company remained a "shell" corporation until 1993.\r\n\r\nInevitable Change - 1993\r\nPresident and sole stockholder today, Don Esbjornson, was a supplier (representing Sealed Air Corporation) to Metropolitan Container and was asked to join the company as an employee. Negotiations flowered into a partnership, and Conpac Group, Inc. was chosen as the new corporate identity. In 1996, Don became the sole owner after an amicable buyout of the company assets.\r\n\r\nRecognizing Opportunity - 2010\r\nThe World Wide Web and e-Commerce wasn't entirely new, but understanding the complex requirements for building a platform, investing in the marketing, and delivering a quality product, on-time, every time and competitively priced was our goal. Conpac Group launched our first fully independent site in October 2010.\r\n\r\nBrick and Mortar is still important - 2016\r\nIn January of 2016, Conpac Group moved to its current headquarters at 554 Territorial Drive, Bolingbrook, IL . In February of 2018, the company added over 11,000 square feet of additional warehouse space, bringing the total square footage to 31,000 square feet.\r\n\r\nRe-Branding our company - 2020\r\nOver breakfast with a friend in a Las Vegas coffee shop (during SEMA 2019), the idea to rebrand the NEW website as PackagingHero.com was suggested. The wheels of motion began turning quickly, as our old site had been updated and nearly finished in November of 2019. The idea was too good not to act on, so we pumped the brakes on 'launch' and started the process of rebranding, including new graphic design, corporate messaging, transition strategies, programming, trademark applications, banking, insurance, etc.\r\n\r\nUpdating our processes - 2021\r\nAlways looking for opportunities to improve our offering, we focused our energies on communication and efficiency with a transition to a cloud-based ERP. After 15-months of data cleaning and preparation, we flipped the switch to Microsoft Business Central in June 2021. Since the change, we have substantially reduced the time necessary for order processing, improved processes within the organization, and created a better map to our planned growth over the coming 5-years.\r\n\r\nSharing our Story through Inside Sales - 2022\r\nSeeing a growth opportunity on a National Level, we added (2) people to our Inside Sales team to better respond to the influx of website-driven requests, phone calls and emails. Training in product knowledge and applications is supported by our long-term supplier partners, and ‘Communication with Customers’ is a weekly ‘class’ given by our President, Don Esbjornson.