PURPOSE

• Deliver excellent service to customer's and their vehicle needs.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• 1-2 previous experience in the same or similar field
• Valid driver’s license
• Have and maintain a clean driving record. Release of such information will be required, for employment consideration.

BASIC SKILLS

• Customer service
• Active learning
• Active listening
• Critical thinking
• Learning strategies
• Monitoring
• Reading comprehension
• Communicative
• Writing

TASKS

• Move customer’s vehicles from drop off to service.

• Run errands for the dealership as directed.

• Provide excellent customer service to internal and external customers at all times.

• Employ good judgment, safe driving skills, abide by all traffic regulations.

• Operate radio or similar device to communicate with dealership or other vehicles to report disruption of service according to traffic regulations.

• Transport vehicles from service to parking lot

• Washes vehicle exterior, cleans interior and exterior windows, and wipes down doorjambs. Applies wax to auto body, and wipes or buffs surface.

• Vacuums interior of vehicles to remove loose dirt and debris.

• Cleans upholstery, rugs, and other surfaces, using appropriate cleaning agents, applicators, and cleaning devices.

• Applies revitalizers and preservation agents to interior vinyl or leather surfaces and treats fabrics with spot- and stain-resistant chemicals.

• Applies special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations.

• Cleans engine and engine compartment with various cleaning agents.

• Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation.

• Uses proper eye, hand, and body protection when using products that require protection.

• Fills vehicle with fuel.

• Applies dressing on tires and tire wells.

• Maintains showroom and stock vehicles in clean and presentable condition at all times.

• Keeps work area neat and clean.

• Operates all tools and equipment in a safe manner.

• Reports any safety issues immediately to management.

• Ability to communicate effectively.

• Independently motivated with the ability to work within a team environment.

• Excellent customer service/satisfaction skills.

• Professional appearance