The Palladin Solution Architect takes a client's Salesforce goals from vision to design to reality. The SA works hand-in-hand with both Engagement Manager and Senior Management to design the right solutions for a Client's budget, timeline and unique organizational attributes.

Responsibilities

• Serve as a trusted advisor to the client
• Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Essential & Highly Desired Skills & Experience

• Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
• 5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
• Experience in the Communications/Media Industries
• Familiar with TM Forum Frameworks - preferably certified in eTOM/TAM/SID frameworks.
• Extensive experience with configuration and customization on the Salesforce platform preferably in SFI Communications Cloud (Vlocity)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, business process modeling (As Is/to Be), mapping user centric journeys, product and data model definitions, integration specifications, business requirements, writing user stories and providing detailed system and functional designs, High Level Architecture diagrams.
• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to communicate with people in diverse roles
• Resourceful and innovative thinker who can work through and solve problems
• Proven results in delivering high value business outcomes utilizing an agile approach
• Proven results leading customer and/or partner success stories
• Possible travel of about 25%, but exact travel requirements will vary based on customer

Desired Certifications

Highly beneficial to have any Salesforce product certifications prior to joining:

• Salesforce Certified Architect
• Salesforce Certified OmniStudio Developer
• Salesforce Certified OmniStudio Consultant
• Salesforce Certified Industries CPQ Developer
• Salesforce Certified Industries Order Management Developer
• Salesforce Certified Administrator/Advanced Administrator
• Salesforce Platform Developer / Platform App Builder
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Sales Cloud Consultant