Position Title: Zone Manager
Location:Field
Business Unit and Department: Operations
Reports to: Assistant General Manager and/or General Manager
FLSA: Non-Exempt
Zone Managers are leaders that drive sales, service, and operational
excellence in the Location. This role is a key to bringing our mission
of ensuring First Class Service to our customers and business partners
to life. A Zone Manager will perform some coaching/training functions,
direct the execution of merchandising standards and provide overall Zone
supervision during assigned shifts.
Required Skills
SERVICE
- Model Company Service standards and behaviors with every customer;
efficiently resolve escalated customer and associate inquiries in
accordance with the company’s policies and procedures
- Train and perform all register/cash handling/ Loss Prevention
functions as outlined in the Standard Operating Procedures
OPERATIONS
- Facilitate opening and closing of stores
- Direct the replenishment of merchandise/supplies, maintain stockroom
organization, and engage in receiving functions
- Ensure store merchandising standards are consistently executed per
the company guidelines
- Coordinate, monitor and align team resources to maximize sales and
service potential
- Resolve basic IT /register issues and escalate as necessary
- Ensure a safe working environment; inspect and correct work areas on
regular basis; report all work place injuries and concerns
immediately
- Prepare for and participate in inventories; verify high risk counts
FINANCIAL/BUSINESS
- Achieve sales goals by adhering to company performance metrics,
implementing promotional programs, and executing special events
- Communicate daily with the team; look for additional ways to drive
business through product, processes, or people
PEOPLE/LEADERSHIP
- Serve as the Manager on Duty providing leadership during assigned
shifts
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business
relationships within the airport community
- Monitor and address performance issues in a timely manner through a
partnership with AGM or GM
- Contribute feedback on Associate reviews and provide input on
Associate counseling
- Other duties as assigned
Required Experience
EDUCATION:
High school diploma or equivalency required / Bachelor’s degree
preferred
EXPERIENCE:
- Minimum one year of retail or customer service experience required
- Prior supervisory and leadership experience preferred
OTHER KNOWLEDGE, SKILLS, ABILITIES OR CERTIFICATIONS: _(First list
requirements, followed by preferences.) _
- Ability to work various shifts in a 7/365 day team oriented
environment
- Excellent customer service skills and ability to communicate
effectively using the English language
- Strong interpersonal/organizational skills with ability to motivate
others
- Self-starter able to prioritize various tasks and adapt to
unexpected situations simultaneously
- Proficiency required in reading, writing, mathematics, cash
handling/ reporting
- Computer literacy and working knowledge of MS Office preferred
- Ability to pass the Federal Criminal History Records Check, Paradies
Background Check, and the applicable Department of Transportation
requirements