Job Description

** REMOTE CUSTOMER SOLUTION AGENT **

We are looking to hire Remote Call Center Representatives for a position performing high volume outbound calls!

PAY: $14/hr

TRAINING HOURS: Monday-Friday 9am – 5:30pm EST

HOURS OF OPERATIONS: Monday-Friday 9am – 5:30pm EST

PROFESSIONAL PRESENCE ON THE PHONE WITH STRONG SOFT SALES SKILLS IS SUPER IMPORTANT. ALSO, HAVING THE ABILITY TO NAVIGATE COMPUTERS IS ESSENTIAL.

JOB DESCRIPTION

Responsibilities:

• Outbound calls to medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period
• Develop a positive rapport with site contacts and be customer service point of contact for site contacts
• Scheduling of chart retrieval via Electronic Medical Record options or requesting the office fax or mail in requested chart copies
• Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates
• Ownership, management, and monitoring of the chart retrieval process

GOALS:

• 10 CALLS AND 3 SCHEDULES PER HOUR, EVERY HOUR, IN ORDER TO BE ON PACE TO HIT THE MINIMUM DAILY REQUIREMENT OF 73 CALLS AND 24 SCHEDULES
• 36 CALLS AND 12 SCHEDULES BY 1 PM EACH DAY IN ORDER TO BE ON TRACK TO HIT PRODUCTION.

REQUIREMENTS:

• MUST have 1 year of call center experience

• High School Diploma or equivalent (Bachelor’s preferred)

• Strong verbal and written communication skills

• STRONG computer skills (Microsoft Excel)

• Healthcare experience (Preferred)

#CORP