Job Description

Are you looking for an opportunity to work in a rapidly growing company with a meaningful and dynamic work culture!? Are you computer savvy!? Our client is looking for customer service agents to provide thorough, and high-quality support for its call center. We are looking for enthusiastic, professional individuals with a strong sense of empathy, and want to provide world class customer service. 

This is a Remote/WFH position however, if there are ongoing outages/internet issues you will need to work onsite.

CRISIS CENTER FOR STORMS, THEREFORE, FLEXIBILITY IS CRUCIAL AS YOU MAY BE REQUIRED TO WORK OVERNIGHT AND/OR WEEKENDS.  

JOB TITLE:

REMOTE CUSTOMER SOLUTION AGENT/CUSTOMER EXPERIENCE SPECIALIST

MUST HAVE CURRENT CALL CENTER EXPERIENCE

MUST BE IN THE ATLANTA AREA 

TEMP TO PERM

PAY RATE $15.00

TRAINING LENGTH/HOURS:

M-F 8am-5pm EST 

5 weeks virtual training (2 weeks nesting)  

HOURS OF OPERATION: 

M-F 7am-7pm EST (FLEXIBILITY IS CRUCIAL AS YOU MAY BE REQUIRED TO WORK OVERNIGHT AND/OR WEEKENDS)

YOUR SCHEDULE WILL BE BETWEEN THE HOURS OF OPERATION 

JOB DESCRIPTION:

• Answering high-volume inbound calls regarding the following:
• Billing inquiries
• Disconnect/Reconnect
• Payment arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Online accounts
• Offering excellent customer service
• Patience, soft skills – de-escalation, computer skills (must be able to navigate through multiple screens and speak at the same time)
• Challenge – must be able to take aggressive calls and not react negatively

REQUIREMENTS 

• 1-2 years of call center experience
• Great attendance 
• Computer navigation skills (must be able to type an average 35-40 WPM)
• Multi-tasking skills (answering phones, entering information into the system using dual monitors)
• Great communications skills
• Camera etiquette - cameras are required to be on during training from start to end
• Open to working overtime
• In the event a major storm impacts service territory - will be required to work OT
• Adhere to 20min breaks and 1 hour lunch

WORKPLACE PERKS

• Giveaways 
• Perfect attendance awards 
• Pay Incentives 
• Contact to Hire 
• Paid training 
• Biweekly Pay on Fridays

EQUIPMENT: PROVIDED 

•          Two monitors

•          Desktop computer

•          Headset/Keyboard/Mouse

•          Cords

•          Webcam

WEBCAM EXPECTATIONS: EVERYONE MUST BE ON CAMERA DURING THE 6 WEEKS OF TRAINING

#corp