Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid training

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency sales and service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships and reviewing accounts for additional coverage and enhancements

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Must be willing to get a WI Insurance license

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.