Benefits:

Competitive salary

Flexible schedule

Free food & snacks

In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Receive incoming calls in a professional and courteous manner

Enter customer data into ServiceTitan

Prioritize and coordinate the scheduling of services

Dispatch technicians to jobs

Close out jobs based on information provided by the technicians

Coordinate delays in schedule with customers and service technicians

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Must be able to work in a fast-paced environment

Minimum two years admin experience

Strong computer skills

Ability to multi-task

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Must be reliable

This position is part-time and for 3:00 pm to 8:00 pm shift. Saturday shift mandatory and one Sunday per month.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.