Part Time Guest Services Representative / Bilingual - Eng/Spanish Req
Do you love making others feel welcome?
Are you compassionate, caring, and able to handle emotional situations when necessary?
Do you want to help dogs and cats find their forever homes? Are you fluent in English and Spanish?
Then Humane Society Naples invites you to apply to join our team as a part time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care.
Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.
Schedule: Tuesday - Friday, 12:30 - 4:30pm. Saturday, 8am - 5pm. (Total 24 hours per week)
Responsibilities
Greet and welcome all visitors to the shelter
Answer phones
Accurately and professionally answer questions from the public
Assist visitors with sign-in process
Keep front desk area presentable and organized
Data entry and records updates
Receive and distribute mail and packages
Assist with special events and outreach
Work with and guide volunteer receptionists
Requirements
Ability to work the listed schedule
Outgoing, positive demeanor
Excellent customer service skills in person and on the telephone
Basic computer and tablet use skill
Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred
Organizational skills
Patience
English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred
Compensation:
$15.00/hr
Paid time off
Holiday pay
Significant discounts on veterinary care
Application Instructions
Apply online at https://hsnaples.org/careers
All communication with candidates will be over email and/or text - check your spam folder!
If you have technical issues or questions, please email hr@hsnaples.org
No phone calls or walk-ins please