Part Time Guest Services Representative / Bilingual - Eng/Spanish Req

Humane Society Naples

Part Time Guest Services Representative / Bilingual - Eng/Spanish Req

Naples, FL
Part Time
Paid
  • Responsibilities

    Do you love making others feel welcome?

    Are you compassionate, caring, and able to handle emotional situations when necessary?

    Do you want to help dogs and cats find their forever homes? Are you fluent in English and Spanish?

    Then Humane Society Naples invites you to apply to join our team as a part time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care.

    Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.

    Schedule: Tuesday - Friday, 12:30 - 4:30pm. Saturday, 8am - 5pm. (Total 24 hours per week)

    Responsibilities

    Greet and welcome all visitors to the shelter

    Answer phones

    Accurately and professionally answer questions from the public

    Assist visitors with sign-in process

    Keep front desk area presentable and organized

    Data entry and records updates

    Receive and distribute mail and packages

    Assist with special events and outreach

    Work with and guide volunteer receptionists

    Requirements

    Ability to work the listed schedule

    Outgoing, positive demeanor

    Excellent customer service skills in person and on the telephone

    Basic computer and tablet use skill

    Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred

    Organizational skills

    Patience

    English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred

    Compensation:

    $15.00/hr

    Paid time off

    Holiday pay

    Significant discounts on veterinary care

    Application Instructions

    Apply online at https://hsnaples.org/careers

    All communication with candidates will be over email and/or text - check your spam folder!

    If you have technical issues or questions, please email hr@hsnaples.org

    No phone calls or walk-ins please