Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Handle customer complaints as necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • Well-versed in taking telephone calls and handling stressful situations • High school diploma, GED, or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Working knowledge of Microsoft Office and reservation management systems

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