Benefits:

Part-Time

Paid Holidays

Flexible schedule

Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, window tinting, pressure washing, gutter cleaning, and more.

As a Part-Time Office Manager, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You will serve as the customer service manager and the face of the company to the client. Interactions with new and existing customers via phone, text and email are the top priority.

You must be self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Coordinate delays in schedule with customers and service technicians

Speak with customers about add-on services

Manage all incoming and outgoing phone calls, texts and emails

Schedule all jobs, callbacks, and onsite estimates.

Enter all data into the point of sale system, including estimates, invoices, and refunds.

Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.

Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails.

Job Requirements:

Prior experience scheduling for a customer service provider is a plus

Experience using Customer Relationship Management (CRM) software

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Professional personality

Team player who can work independently

This part-time, salaried role will work 30-35 hours per week with a flexible schedule within normal business hours. Compensation with be $30,000 - $35,000 annually based on experience and will include company paid holidays. Upon completion of training and satisfactory job performance, there is potential for some of the hours to be worked from home.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Flexible work from home options available.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Window Genie® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.