The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure complete satisfaction.

CANDIDATE PROFILE

Experience

• High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.

• Must be of legal age to serve alcohol and actively TABC Certified.

• Must possess a Food Handlers Certification

JOB ESSENTIALS

• Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.

• Relays order to kitchen and serves courses from kitchen and service bars.

• Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.

• Complete a check back after guest receives meal

• Observe guests to respond to any additional requests and to determine when meal has been completed.

• Compute bill and accepts payment.

• Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.

• Complete of all opening, running (during service time), and closing sidework assigned each shift.

• Assist co-workers when needed throughout the shift.

• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

• Perform any other job-related duties as assigned

Other

• Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.

• Ability to prioritize, organize and follow up

• Ability to read, speak and understand the English language in order to communicate with guests

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.

• Physical Demands

• While performing the duties of this position, the job regularly requires one to Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder; Stand or walk for an entire work shift