Part time Guest Service Representative

Extended Stay America Brea

Part time Guest Service Representative

Brea, CA
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Flexible Scheduling

    Career Advancement Opportunities

    Competitive Compensation

    Job Summary

    We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

    The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! We want to see you smile and be a proud team member with a drive to come to work!

    Responsibilities

    Greet every guest with a smile

    Assist guests with the registration process

    Answer phone calls and take messages for management.

    Anticipate the needs of guests with a great attitude.

    Respond to guest concerns and resolve them appropriately, escalating to management when necessary. Report incidents accordingly to company policy.

    Maintain accurate records of registration and payment information and knowledge of the POS

    Ensure compliance with health and quality standards.

    Enjoy wearing our ESA green on your back.

    Qualifications

    High School Diploma/GED required

    Familiarity with hospitality industry standards

    Knowledge of front desk operations and procedures

    Proficient in English; knowledge of other languages is a plus

    Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

    Ability to demonstrate genuine care for customers and employees

    Ability to work in a fast-paced environment