Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Job Title: Center-Based Program Manager
Department: Center-Based Services
Reports To: Chief Executive Officer
Position Summary
The Program Manager is responsible for overseeing the daily operations of the Mental Health Partial Hospitalization Program (PHP), Substance Abuse Partial Hospitalization Program, Mental Health Intensive Outpatient Program (IOP), and Substance Abuse Intensive Outpatient Program (IOP) at Benevolent Family Services. This role ensures that high-quality care is provided in compliance with regulatory requirements and best practice standards. The Program Manager will supervise staff, manage program activities, and ensure the efficient delivery of services to clients.
Key Responsibilities
Program Management
Oversee the daily operations of the Mental Health PHP, Substance Abuse PHP, Mental Health IOP, and Substance Abuse IOP.
Ensure programs operate in compliance with all relevant regulations and standards.
Maintain an active roster of clients and ensure attendance records are accurate and up-to-date.
Print and manage daily attendance rosters by 9:30 AM for PHP and 1:30 PM for IOP sessions.
Staff Supervision
Maintain a 1:5 staff-to-client ratio.
Ensure all direct care employees are qualified and maintain necessary certifications (e.g., CSAC, QMHP).
Conduct bi-monthly supervision sessions with staff, documenting all sessions in the electronic health record (EHR) system (Noteable).
Organize and lead staff meetings, which can count as one of the bi-monthly supervision sessions if attended in full.
Client Care and Coordination
Ensure treatment plans are developed within 24 hours of assessment and updated every three months.
Conduct monthly reviews of client goals and treatment with assigned staff and clients.
Submit reauthorizations to applicable MCO’s at least one day in advance of continuing services.
Oversee medication management oversight with nurse practitioners and therapy provided by licensed professionals (LPC, LCSW, LMFT, LMHP-E).
Coordinate with nurses (LPN or RN) for nursing screenings and with QMHPs for weekly care coordination and skills training.
Discharge Planning
Manage the discharge process, ensuring clients are transitioned smoothly with appropriate aftercare plans.
Notify the discharge coordinator, clinical director, and relevant staff of client discharges.
Ensure discharge documentation is completed and entered into the EHR.
Program Development and Evaluation
Develop and update program policies and procedures to improve service delivery.
Collect and analyze program data to evaluate performance and identify areas for improvement.
Maintain a focus on maintaining ten active participants at all times for each program.
Maintain chart of pending authorizations, admissions, and discharges.
Qualifications
Education: A bachelor’s degree in a relevant field (e.g., psychology, social work, counseling) is preferred.
Experience: Minimum of 3-5 years of experience in a clinical setting, with at least 2 years in a supervisory or management role.
Licensure/Certification: Must hold appropriate licensure or certification as required (e.g., CSAC, QMHP).
Skills: Strong leadership, communication, and organizational skills. Proficient in electronic health record systems and Microsoft Office Suite.
Attributes: Ability to work independently and as part of a team, strong problem-solving skills, and a commitment to providing high-quality care.
Working Conditions
Full-time position with typical hours from 8:30 AM to 5:00 PM, Monday through Friday.
Some evening and weekend work may be required to accommodate program needs
Office-based with occasional travel for meetings and training.