Benefits:

A positive and collaborative work environment

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months of employment)

Paid time off

Company Overview

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Generator Supercenter is looking for a result driven Parts Admin to actively work inside the Parts/After-Market department.

Responsibilities

Answering phone calls and emails for parts and aftermarket customer service inquiries

Perform essential administrative - clerical duties as needed to complete task

Scheduling service appointments in GSC database

Making phone calls and sending emails reminding customers of their scheduled service appointments

Resolving scheduling conflicts and billing errors that other staff or customers’ flag

Ensure every invoice and quote is accurate

Follow up on outstanding customer payments and answer any billing questions

Ability to communicate effectively with parts manager and internal employees

Assist manager to identify parts required and pricing parts to maintain profitability

Helping customers find and purchase the correct parts

Collaborating with parts manager to ensure all parts are available for repair jobs and purchase orders

Identify and Review warranty repairs to ensure accuracy

Maintain records of processed, filed, and completed/incomplete warranty claims

Answering phone calls regarding the warranty claims process

Must be able to effectively multitask and handle a high volume of inquiries simultaneously

Proven ability to prioritize and manage multiple projects with competing deadlines

Must be well spoken and comfortable talking to individuals

Monday – Friday, 9 am – 6 pm. Occasional Saturdays as needed

We are the Largest Residential Generator Installer in the state of Texas and are rapidly expanding across the US. Come be a part of our team!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.