Parts and service writer

STEVENS MARINE INC

Parts and service writer

Tigard, OR
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Competitive salary

    Employee discounts

    Flexible schedule

    Health insurance

    Paid time off

    Benefits/Perks

    Careers Advancement Opportunities

    Competitive Compensation

    Job Summary

    We are looking for a Parts and Service Writer to join the team at our West Side store. If you are a mechanically-inclined professional with attention to detail and communication skills, we want to hear from you. Boating experience is a plus.

    As the Parts and Service Writer, you will be responsible for duties ranging from writing up service work, working with service technicians for job completion, parts sourcing and customer service. You will use your negotiation skills to secure the best prices on inventory and ensure a consistent balance between supply and demand. To succeed in this role, you must be highly organized and have in-depth knowledge of marine parts.

    Responsibilities

    Greet customers as they arrive at the dealership

    Create a professional environment that builds rapport and puts customers at ease

    Answer customer questions about service and parts

    Use CRM software to maintain a customer database

    Explain repairs, parts and electronics

    Use strong communication skills while maintaining a high level of customer satisfaction

    Qualifications

    High school diploma or GED equivalent is required

    Valid state-issued driver’s license and clean driving record are required

    Prior boating experience a plus

    Excellent communication and negotiation skills

    Ability to manage time and serve customers with little supervision