Patient Access Quality Assurance Analyst Team Lead-Full Time
Patient Access Outpatient Quality Assurance Team Lead
Overview: The Patient Access Outpatient Quality Assurance Team Lead is responsible for enhancing department operations by overseeing the quality review of assigned patient accounts. This leadership position will guide a team of analysts in performing quality assurance checks on patient accounts, identifying opportunities to decrease insurance denial rates and increase the number of error-free claims processed by the Patient Financial Services Team. The Team Lead will collaborate closely with Patient Access Management and will engage in verbal dialogues regarding the outcomes of audits related to calls, registrations, and other functions within Patient Access.
Reports to: Patient Access Manager
Organizational Expectations:
Essential Functions:
Nonessential Functions:
Required Skills
A minimum of 1 years’ experience in healthcare or customer service setting is preferred with a work record that demonstrates:
· Clear, effective communication skills
· Skills in using PC computers and computer applications
· Knowledge of medical terminology
Detail orientation
Required Experience
High school diploma or equivalent required. Previous experience required in one or more of the following roles:
· Customer Service Setting
· Hospital or Medical Office Setting
To perform this job successfully, an individual must demonstrate competence in each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A minimum of 1 years’ experience in healthcare or customer service setting is preferred with a work record that demonstrates:
· Clear, effective communication skills
· Skills in using PC computers and computer applications
· Knowledge of medical terminology
Detail orientation