Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Patient Appointment Clerk

Location: 72d Medical Group, Tinker Air Force Base, OK

Employer: AIMS Locum Tenens

Employment Type: Full-Time

FTE: 4.0

Job Overview: AIMS Locum Tenens seeks a Patient Appointment Clerk to provide administrative support in scheduling and managing patient appointments for primary, specialty, and subspecialty care at the 72d Medical Group, Tinker Air Force Base. The Patient Appointment Clerk will handle scheduling requests, call patients for appointment confirmations or changes, and maintain appointment records, ensuring adherence to Medical Treatment Facility (MTF) protocols. This position is essential for the smooth flow of operations, requiring excellent customer service and organizational skills.

General Duties:

Clinical Privileges: Perform general administrative duties within the scope of MTF-granted clinical privileges.

Specific Duties:

Appointment Scheduling: Schedule, reschedule, or cancel appointments using the MHS GENESIS system following DHA Access to Care policies and MTF protocols.

Eligibility Verification: Verify patient eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) and register beneficiaries as needed.

Patient Communication: Contact patients to provide appointment details or address changes via telephone or secure messaging.

Data Entry: Update patient demographic information and ensure accurate records to avoid scheduling errors.

Customer Service: Provide courteous and professional assistance, responding to patient inquiries and maintaining a high standard of telephone etiquette.

Compliance and Metrics: Achieve telephony performance metrics (e.g., answer rate and speed) and maintain a 99% accuracy rate in appointment scheduling.

Qualifications:

Degree: High school diploma or GED equivalent.

Skills: Typing proficiency (minimum 50 WPM), fluent in English with clear communication.

Experience: Minimum of 2 years in medical office scheduling.

Technical Proficiency: Familiar with office equipment and appointment software.

Certification: Basic Life Support (BLS) certification (AHA accredited Or from Red Cross)

Skills and Abilities:

Proficiency in medical ethics, patient confidentiality, and customer service.

Strong organizational skills and attention to detail.

Ability to interpret and apply MTF-specific booking protocols accurately.

Benefits:

Competitive Pay

80 hours of paid vacation annually

Up to 56 hours of sick time

11 paid federal holidays

Health, Dental, Vision Insurance

401K Plan

How to Apply: Submit your resume and certifications to AIMS Locum Tenens.

Equal Opportunity Employer: AIMS Locum Tenens celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Schedule: Monday to Friday, 7:00 AM – 4:00 PM, with a 1-hour lunch break; no work on federal holidays.

Security Requirement: Candidates must complete an SF85 and undergo a background check. U.S. citizenship is required.

Immunization Requirement: Proof of immunizations, including annual flu, Hepatitis B, MMR, Varicella, and TB screening, following CDC and MTF standards.