Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Compensation

Great Work Environment

Company Paid Benefits, e.g., health, vision, dental and more!

4O3B

Job Summary

Polite and professional to work closely with other team members to provide outstanding customer service to HCD patients. The Patient Call Center Representative may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Promote a safe, pleasant, and harmonious environment for team and patients.

Responsibilities

Schedule, confirm, reschedule, and cancel patient appointments as required.

Maintain patient cancellation list

Follow up calls to patients who have missed their appointment

General clerical duties

Fax, photocopy

Updates patient information at registration.

Input patient data and documents into Electronic Health Record (EHR)

Maintain clean workspace

Identifies and escalates urgent and emergent patient issues

Routes calls to appropriate resources when unable to resolve the complaint/concern

Documents all call information according to standard operating procedures

Exercises sound judgement and decision making

Communicates clearly, takes initiative and is flexible

Exhibits good interpersonal communications skills

Conveys a positive and professional image

Works well under pressure

Contributes to the team effort

Strong time management and decision-making skills

Adaptability and accountability

Promote a safe, pleasant, and harmonious environment for team

Qualifications

Strong customer service skills

Excellent organizational skills

Attention to detail

Familiarity with basic computer programs, such as the Microsoft Office suite

Previous office experience desired

Arabic as a SL is a plus