Benefits:

401(k)

Paid time off

Training & development

Patient Call Center Agent Job Responsibilities and Duties:

· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments · Assisting in patient translation, if required · Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly · Confirm patient visits for next day appointments · Identify and escalate issues to management · Complete daily call logs and reports · Sorting and filing all incoming fax correspondence · Other duties as assigned

Patient Call Center Agent Qualifications and Skills: · High school diploma or equivalent · Superior active listening, verbal, and written communication skills · Knowledge of customer service practices and principles · Excellent data entry and typing skills · Ability to handle stressful situations appropriately · Fluency in Spanish · EMR experience a bonus

Benefits:

Holiday pay

Commuter benefits

401K

Bereavement leave

On-the-job training

Paid time off

Paid training

Promotional/growth opportunities

Full-time/Part-time opportunities

Job Types: Full-time, Part-time

Education:

High school or equivalent (Required)

Experience:

Customer Service in a medical setting: 1 year (Required)

Language:

Spanish (Required)