Benefits:

401(k)

Health insurance

Paid time off

Back 2 Health Physical Therapy is looking for a highly organized and outgoing individual to join our front office team at our Hollywood location. This person will perform administrative functions such as scheduling appointments, handling cancellations, gathering required information and documents, and assisting patients with payment. The Front Office Receptionist is the first and last representative seen; this role ensures that all patients start and end their medical experience with a positive interaction.

Competencies and Skill Requirements For Front Desk:

Medical front experience is preferred.

Proficient in Microsoft Office including Word and Excel

Experience with EMR systems

Exceptional written, electronic, and verbal communication skills

Ability to maintain a professional demeanor, keeping calm and polite at all times

Ability to work independently, efficiently, and multitask

Ability to provide exceptional patient service

Must have excellent attendance, be punctual, and professional

Must be able to be step out of routine and help co-workers when necessary

Front Office Essential Functions:

Greet and check-in patients, discuss insurance coverage and collect copays

Schedule appointments and maintain the appointment calendar

Familiarity with medical terminology and procedures preferred

Ensuring all opening and closing checklists are completed each day.

Answer phone calls and respond to inquiries or direct calls to the appropriate staff member

Maintain patient records and update information as necessary

Coordinate referrals to other healthcare providers

Ensure compliance with HIPAA regulations and patient confidentiality

Proficiency in WebPT or similar electronic medical record (EMR) system

Strong communication skills, both verbal and written

Excellent organizational skills and attention to detail

Ability to multitask and prioritize tasks effectively

Displays exceptional customer service skills in responding to all inquiries from patients, outside agencies, and coworkers.

Oversee and ensure supply inventory is adequately maintained and managed.

Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.

Back up all employees and roles in the office as necessary.

Resolves patient concerns to ensure quality patient service.

Attends required meetings as requested.

Performs other duties as assigned or requested.

Job Type: Full time preferred; Will consider part time (24-32 hours weekly with potential to transition into full time down the line) for the right candidate.

Pay: $18 - 21 hourly, based on experience

Hours: 7am - 3pm Monday - Friday

Benefits for full time:

Vacation Time

Personal Time

Sick Time

Health Insurance allowance of $250/monthly

401k after 90 days

Option for Life Insurance (up to 100k)

Paid training

Benefits for part time:

Sick Time

Paid training