At the Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD), we are a mission-driven organization improving the quality of life for people with blood disorders and their families. When choosing CIBD, you can be part of a growing organization dedicated to improving public health and committed to your professional development.
Job Summary
The Patient Care Coordinator will report directly to the Clinic Supervisor. They will work closely with Case Management, the Gene Therapy team, and Specialty Clinic Teams to assist in the coordination of care between patients and members of the healthcare team. They will be responsible for helping Case Managers oversee their patient appointments, help carry out orders, and follow up to ensure patients receive care in a timely manner. The position will assist in the care of patients seen in Specialty Clinics such as SWAG+, Women’s Bleeding, Orthopedics, and MCAS Clinics. They will coordinate orders as directed by Physicians, create and/or maintain a tracking system for appointments, due dates for future labs, follow up on referrals and imaging, obtain records, etc. The Patient Care Coordinator will assist in organizing care with the Gene Therapy Team from initial stages of eligibility testing to tracking patient progress post gene therapy treatment. This role will also be responsible for the preparation of weekly physician meetings to review patients and necessary follow up from each team member to ensure multidisciplinary team members are up to date on the patient’s plan of care and tasks.
Department: Clinic Shift: M - F; 8:30 - 5:00 Location: On-site
Essential Job Duties
Treatment Plan Coordination: Assist Case Managers with treatment plan coordination by faxing orders and necessary documents to other institutions, entering labs/imaging/referrals as ordered by Physicians, notifying Authorizations as needed for insurance approval, and sending discharge summaries or other PA/MD paperwork to patients. Assist Case Manager post-MD visit by ensuring plan of care is completed or provide assistance as needed and acting as a liaison between patients/Case Managers/Physicians to ensure continuity of care. Treatment plan coordination includes care for Specialty Clinics (e.g., MCAS; SWAG+; Women’s Bleeding; Orthopedics; MCAS)
Communication of Care : Assist Case Managers in communicating plan of care to patients, working with Infusion Centers/Hospitals/Other Facilities to schedule appointments for patients, tracking patient infusion/transfusion schedules, and helping patients make appointments accordingly.
Gene Therapy Support: Assist the Gene Therapy team to coordinate the patient’s gene therapy journey including eligibility testing, day of infusion, and post-infusion monitoring. Includes gathering medical records, scheduling appointments, processing lab and making reminder calls for lab work, obtaining lab results, and updating patient as indicated by team. Under the guidance of the Gene Therapy team, create roadmaps for workflow and spreadsheets for monitoring.
Administrative Support: Prepare meeting notes for Comprehensive Care and CCS meetings.
Required Education/Experience
High School Graduate or equivalent (advanced degree ideal)
2 years of experience in healthcare environment (outpatient community clinic environment ideal)
1 year of experience with Electronic Medical Records (EMR) system
Basic Life Support
HIPAA Training
Preferred Education/Experience
English/Spanish bilingual
Licensure/Certification/Registration:
Basic Life Support
HIPAA training
Benefits:
100% employee coverage of medical and vision, and 99% employee coverage of dental
50% dependent coverage of medical and vision
FSA Health
Life insurance
Paid Time Off
10 observed paid holidays
403b retirement plan with 4% match
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
About the Organization The Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD), a 501(c)3 non-profit organization, is committed to providing comprehensive care for patients and their families with rare, chronic inherited blood disorders. CIBD is a part of a nationwide network of over 140 Hemophilia Treatment Centers that use multidisciplinary teams of blood disorder specialists to provide expert comprehensive diagnosis, medical care, outreach, education, outcomes monitoring, surveillance, and prevention services to people with hemophilia, Sickle-Cell Anemia, Thalassemia, Von Willebrand Disease, and other related hematology conditions. CIBD is the regional grantee for the Western States Region/Region IX providing regional leadership, fiscal and administrative oversight, grants management, capacity building, clinical education, technical assistance, evaluation, and outreach to public and private health agencies at the local, state, and federal levels.
The Center for Inherited Blood Disorders is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the company's non-discrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
www.cibd-ca.org